Bailey Welsh Email & Phone Number

Wellington, New Zealand

Wellington Region, New Zealand

o Create, maintain, and review reports and other project documents, plans and reports and using tools to update resource charts, project schedules and financial information.o Support Project Manager to ensure clear communication with project stakeholders.o Handle stakeholder queries / requests for information and assisting with stakeholder management including managing email inboxes.o Ensure Project information is well managed and collated within project folders in the InfoHub system and kept up to date with previous versions retained in appropriate archive folders.o Assisting in the management of the project reporting processes inclusive of data capture and analysis of associated data.o Actively seeking ways to enhance support to the Project Delivery team to optimise performance.o Identify risks or issues to effective project administration and co-ordination and share these with the Manager-Project Delivery.o Provide support to Project Manager to ensure project financial reports are accurately prepared and updated including assisting with the preparation of project budgets and financial reports.o Lead and assist Change Management Process including workshops, drop-in sessions and all of staff webinars to inform staff about the change and ensure they feel supported through it.

Wellington Region, New Zealand

Wellington, Wellington Region, New Zealand

o Lead and support work programmes/initiatives on a broad range of issues, including the development of high-quality strategic adviceo Engage with senior stakeholders within the Ministry and represent the Ministry in meetings with external agencieso Organising and facilitating workshops with clients, business units and external agencies to analyze core business processes and workflows to develop clear and detailed process maps and business requirementso Understanding upcoming changes, identifying affected parties, and working alongside the Change Management team and Communications teams to design, communicate and implement changes to staff and clients.o Promoting and ensuring a client centric approach when designing services to achieve positive outcomes for clients.o Contributing to the implementation of policies and programmes to achieve MSD's strategic directiono Providing mentoring, support and guidance to other members of the team

Wellington, Wellington Region, New Zealand

o Establishing and maintaining positive working relationships across internal MSD business units including Operational Policy, Legal, Policy, Client Service Delivery, Client Service Support and with key stakeholders from external agencies including Auckland Transport, Waka Kotahi, Ministry of Transport, and Inland Revenueo Facilitating workshops with clients and business units to analyze core business processes and workflows to develop clear and detailed process maps and business requirementso Understanding upcoming changes, identifying affected parties, and working alongside the Change Management team and Communications teams to design, communicate and implement changes to staff and clients.o Promoting and ensuring a client centric approach when designing services to achieve positive outcomes for clients.o Applying policy and legislation (Social Security Act 2018, New Zealander Superannuation and Retirement Act 2001) to make informed decisions to best assist our clients and staffo Contributing to responses for Media queries and OIA requests, as well as Ministerial updatesKey Achievements:o Leading a project team to aid Working Age clients who remain stuck overseas due to the demand on MIQ. I was responsible for my team creating resources to keep staff informed, resolving any roadblocks to ensure the project remains on track and managing any client issues that arose.o Managed projects on behalf of Project Manager during their leave of absence, ensuring that key project milestones and action points were met. This included keeping key stakeholders informed of progress and representing MSD in cross-agency meetings with Auckland Transport, Waka Kotahi, and Ministry of Transport.

Wellington & Wairarapa, New Zealand

o Assisting with the end-to-end process of staff recruitment including onboarding and inductiono Establishing and maintaining positive working relationships across the Ministry of Social Development including Chief Executive’s Office, Human Resources, Finance, National Communications Teams.o Ensuring effective and efficient communication is circulated so that peers and General Managers are kept well informed of processes and changes. o Encouraging and modelling Ministry values of Manaaki, Mahi Tahi, Whānau and Tika me te ponoo Assisting in managing resources and assets across two business groups ensuring financial targets are achievedo First point of contact for and represents both General Manager Client and Internal Communications and General Manager Communication and Engagemento Reviewing leave reports and alerts for high leave balanceso Administering multiple Ministry of Social Development computer applicationsKey Achievements:o Assisting the acting General Manager during an unexpected leave of absence of the permanent manager, to ensure that day to day operations continued smoothly. This included providing support and guidance to staff, taking over administrative duties for the manager, and ensuring the acting manager was brought up to speed and kept well informedo Managing the change to flexible workspaces (hot-desking) for both Communications groups in National Office. This included keeping staff informed, assisting staff with the changes, and resolving issues raised by staff members

Wellington & Wairarapa, New Zealand

o Managing internal and external stakeholder relationships including more than 70+ service centres nation-wideo Administering individual site budgets and account reconciliation to ensure project budgets are adhered too Consulting with MSD service centres on changes and reporting back findings to project board groupso Leading conference calls with Service Centre Managers to explain changes and taking minutes to circulateo Coordinating logistics and fit out with external providers to align with budget requirements and project deadlineso Creation of and administration of file management system for Tranche Advisors to document project milestonesKey Achievements:o Assisting in the delivery of staff training focusing on providing a better service to our clientso Acted as the designated contact for key internal and external stakeholders providing services for the project including Finance, Property, signage installers and furniture providerso Created a high-level report to the Property Steering group focusing on feedback received from clients in service centres post-implementation

Northland, New Zealand

o Processing and evaluating clients’ Financial Means Assessmentso Assisting clients and client’s families during a time of distress (moving into Rest Home care)o Assessing and actioning transactions including benefit entitlementso Applying relevant policy and legislation on daily basis to make informed decisionso Administering multiple Ministry of Social Development computer applicationso Supervising mail management and general administration functionso Liaising with other Ministry staff and agencies including Ministry of Health, International Services Team, Due Paid Assessment Team, Seniors Contact Centreo Utilizing conflict resolution skills to de-escalate situationso General project and partner management Key Achievements:o Planning and executing the annual Christmas party and Quiz Night as Social Club Chair, events that contributed to team cohesion and a positive work cultureo Being selected as an Awhi Rito representative to assist improving culture in the workplaceo Shadowing the site Operations Analyst and completing high level weekly and monthly operational reporting and creation of a staff skill matrixo Leading operational changes to workflow in the Residential Care Unit including providing training and support in new digital platforms

Northland, New Zealand

Providing virtual receptionist services for over 400+ companies worldwide

Certificate In Business (Introduction To Team Leadership)

Certificate In Business Administration And Technology (L3)

Certificate In Computing (L3)