Bailey Hernandez Email & Phone Number

Oklahoma City, Oklahoma Area

Accounting Assistants support the Accounting department by performing clerical tasks, including processing and recording transactions, preparing reports and budgets, fielding communications with clients and vendors, fact checking, filing, and other duties, as needed. Processing transactions, issuing checks, and updating ledgers, budgets, etc. Preparing financial reports and assisting with audits, fact checks, and resolving discrepancies.

3200 W. Wilshire Blvd. Okc, Ok 73132

Provide quality customer service through inbound/outbound phone calls, emails, etc to Associates. Extremely proficient with social media, web navigation, and investigation of marketing sites. Inform Associates about membership status, benefits of products, and the status of violations within a marketing site. Coach Independent Associates on correct marketing terms, benefit and product information, and navigate their back office. Handle complaints, and provide appropriate solutions and alternatives promptly and follow up to ensure resolution and satisfaction.

3200 W. Wilshire Blvd. Okc, Ok 73132

Carried out supervisory responsibilities in accordance with TVC’s policies and procedures. Responsibilities include; and training new employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. While providing the best possible customer service for members, attorneys, and associates through inbound and outbound phone calls.

3200 W Wilshire Blvd. Okc, Ok 73116

Effectively managed large amounts of incoming calls while identifying and assess customers’ needs to achieve satisfaction. Successful at building sustainable relationships of trust through open and interactive communication. Provided accurate, valid and complete information to numerous customers with different variables. Consistently met call quotas and excelled at exceeding them.Handled complaints, and provided appropriate solutions and alternatives promptly and followed up to ensure resolution and satisfaction.