Tracey Bailey Email & Phone Number

Bend, Oregon Area

Keep all servers and infrastructure up and running. Patch all servers. Build new servers when needed. Any and all active directory activities and duties.Also answered phone calls and provided help desk support.

Bend, Oregon

General helpdesk duties in a call center environment. Answer phones, work tickets, remote into client PCs to provide help.

Lead System Admin for rapidly expanding infrastructure. There are currently 26 clinics all over Oregon that are tied back to our headquarters in Redmond. In charge of getting all computer equipment ready for deployment using images created with Acronis.Data Protection Manager 2012 is used for backups. Almost all servers have been upgraded to Windows Server 2008 R2, and all workstation computers currently run Windows 7. 150 touchscreen computers are used in the dental offices for the dentists to look up patient charts and plan treatment. I keep all the servers up and running, handle all Active Directory functions, and I also function as one of the two Helpdesk people we have. The other guy is located in Eugene, and functioned as my backup for many of my functions.Duties and accomplishments include: Designed, implemented, and maintained a 5-Node Hyper-V farm with an iSCSI NAS for storage.Designed, implemented, and maintained backup system first using Symantec Backup Exec, and then performed migration to System Center Data Protection Manager. Designed, implemented, and maintained System Center Configuration Manager 2007 deployment, then was in-charge of upgrading to 2012 2 years later.Designed, implemented, and maintained helpdesk ticket tracking system using Web HelpDesk software.Responsible for migration to Forefront Endpoint Protection for our antivirus standard, moving away from TrendMicro.Issue and track security badges. Program doors to allow or deny individual access. Program alarm system to allow individuals to arm or disarm building alarm system.Responsible for full range of helpdesk duties.Supervised interns from COCC.

Bedford, Texas

Major involvement in critical project that saved our Exchange Email infrastructure from collapsing due to lack of space issues. Used virtual machines and had an NFS share back to the Isilon SAN where the virtual machine disk files (vmdk) were housed while we wiped the old Dell EMC cluster and added more storage space. Learned how to configure and manage the EMC SAN and the VMWare ESX software. Migrated the network away from the old MDaemon spam filter to the Google owned Postini spam filtering service for incoming emails. Later configured the outgoing emails to go through Postini as well to monitor for internally compromised machines being used as spam relays. Instrumental in implementing Symantec Ghost Solution Suite 2.5 as our computer imaging solution which saved about 4 man hours per computer. Also was responsible for upgrading and re-activating the Trendmicro Virus Scan software that expired thus insuring the company against viruses that could compromise the network security.

Responsible as system admin for creating user and computer accounts in Active Directory, organizing the OU structure, creating network shares, and assigning correct log-in scripts. Used Backup Exec to restore files from tape, and monitored the virus scan server along with various other duties.Worked as helpdesk and desktop support to answer phones, create tickets, work at user's desks, and generally do everything needed to insure that the personnel had working equipment on which to do their work.Also worked as network support to help troubleshoot connectivity issues to the servers through the network lines and routers.

Responsible as the systems admin for adding and removing computer and user accounts in Active Directory, create and organize the OU structure, and monitor user rights. Worked as desktop support to perform all duties normally assigned to such a position such as upgrading and repairing computer equipment, imaging PCs for new hires, and all other duties as needed.Also worked on the project to migrate the company from an older Windows NT domain structure to a Windows Server 2003 structure.

Was hired for a Lotus Notes upgrade project but after proving capable of much more was selected to move to another building to perform desktop support duties for almost 1500 employees.Working as desktop support in charge of ordering new hardware for users and configuring it when it came it as well as setting it up on the end user's desk and training them if required. Also performed support on printers, fax machines, network cabling, and anything else that was needed.

Performed as Site Team Leader for the North State Telecom Project in North Carolina. Worked with and supervised 4 contractors installing telecommunications equipment on customer premises at various sites. Was ahead of schedule at most sites, and in one case completed the project 2 weeks ahead of schedule.

Performed desktop support duties and expertly managed over 1000 PCs running Windows NT Workstation.Was picked to help with the project of evaluating Windows 2000 when it came out to see if it could be implemented at our site.

Worked as desktop support for 200+ users in the Marketing Services division of GTE. Ordered hardware and set up computer equipment for users. Trained others in the use of Windows 95 and NT when needed.

B.S, Network And Communications Management

Comprehensive training in analysis and design of LAN/WANS, and server architecture and operating systems. Excelled in classes.

Associates Degree, Electronic Engineering

Extensive study in electronic components in order to establish a strong foundation for board level repair of circuitry.