Bailey Edgell Email & Phone Number

New York, Ny, Us

New York, New York, United States

London, England, United Kingdom

London, England, United Kingdom

New York, New York, United States

New York, New York, United States

New York, Ny

- Create and drive learning strategy to support employee engagement, career development, performance management, and leadership development- Conduct semi-annual engagement surveys through Culture Amp, analyzing results to formulate and execute on an action plan with executive leadership team- Administer performance reviews and iterate on review framework to support employee development and talent planning- Collaborate with leaders to design and deploy learning programs relevant to business needs- Manage and mentor a team of two Senior Associates- Implemented Korn Ferry Leadership Architect as part of company-wide initiative to write job descriptions for the first time in company history- Implemented Cornerstone learning management software - Revamped new employee onboarding program

In my role as Provider Operations Manager, I:- Managed and mentored a team of Service Operations Associates- Increased team headcount from 12 to 20 Associates - Scaled patient feedback moderation process across two locations by writing policy in collaboration with Legal team and creating training materials for moderation team

In my role as Provider Operations Team Lead, my priorities were to:- Provide support for members of the Provider Operations Team by serving as a constant and friendly resource throughout the day- Report on the team's weekly performance metrics- Oversee various tasks and queues to ensure providers who use ZocDoc receive an excellent service experience- Create workflows for any new outbound efforts needed to support our providers- Build Excel reporting tools for these efforts- Maintain our team's knowledge management and prioritization workspaces- Screen potential Provider Operations Associate candidates

Scottsdale, Az

My two main projects during my time as a Senior Operations Associate were related to the expansion of our Phoenix office and the growth of our Outbound Operations team. For Phoenix expansion, I:- Transformed our office from a space that accommodated 15 people to a space that accommodated 75+ people- Worked with contractors to deconstruct and construct workspaces and with vendors to make sure we had the supplies needed. - Worked with our Sales and Operations leadership teams to track our hiring numbers and ensure our office was ready for each new hire- Decorated each desk personally to make our new hires feel at home- Found vendors to accommodate our growing numbers for daily lunch, transitioning from individual orders to family-style mealsFor Outbound Operations, I:- Determined the process for several outbound workflows, ensuring that providers who needed our attention received it- Developed training resources for these newly-created workflows- Tracked metrics on productivity and success to Operations leadership- Provided coaching and feedback to Associates performing outbound workflows

Scottsdale, Az

- Provided an excellent customer service experience to providers and patients using our service- Escalated suggestions from our users to our development team - Ordered lunch for our office each day to ensure employees felt supported

- Conducted survey-based research on 300 U.S. college students at 30+ universities to measure leadership development- Implemented an international leadership program at regional and national conferences for college students- Facilitated at regional and national conferences to transfer knowledge and ensure organizational sustainability

- Recruited students for local AIESEC committee- Coordinated new member induction and training- Accomplished new member development through local conferences, mentoring program, and goal setting- Innovated new processes for local committee member accountability

Barrett, The Honors College

- Coordinated events and projects for recruiting purposes- Prepared materials for visiting prospective students and follow up on visits- Maintained current data on prospective students using Talisma database software.