Erin Bailey Email & Phone Number

Asheville, North Carolina, United States

Asheville, North Carolina, United States

Etowah, North Carolina, United States

Accepted payments at cash register with excellent customer service. Stocked sales items and completed periodic counts to prevent theft. Communicated information to customers about products, company programs, and applicable laws. Responded flexibly and quickly to technical issues and schedule changes. Stored transaction receipts for company audits. Generated and printed daily financial reports in compliance with company policies. Worked efficiently while managing time and completing tasks independently.

Asheville, North Carolina, United States

Communicated and updated account information. Provided technical support by coordinating multiple departments and relaying solutions to customer. Connected customers with specialized departments such as emergency services or roadside assistance. Processed cancellations and special requests. Updated payment information in a secure manner. Regularly communicated complicated technical issues in simplified terms. Adhered to protocols for internal escalation due to product or service complaints. Created, updated and maintained internal references.

Arden, North Carolina, United States

Managed escalation transfers due to customer dissatisfaction, technical issues, or requests for exception from policy. Advised agents on system operations, customer service issues, and product details when needed. Processed refunds and credits for returned merchandise. Used internal and external resources to troubleshoot and solve customer website issues. Processed payments via credit and debit card while maintaining PCI compliance. Updated customer information and ensured accuracy across multiple systems. Investigated cases of suspicious activity i.e. unauthorized credit card use or identity theft. Provided shipping estimates, tracked items, and replaced lost packages. Communicated effectively and professionally via phone, email, or mailed correspondence.

Hendersonville, North Carolina, United States

As sales associate, stocked produce and freezer areas attractively and correctly. Assisted customers with locating and selecting products. Maintained a clean and tidy display at all times and ensured freshness of products. Processed and stored pallets in appropriate areas when shipments were received. Maintained records of produce received and discarded. Sanitized product processing areas and regularly dismantled and cleaned displays. As cashier, processed transactions with credit, debit, and gift cards; cash, checks, and occasionally traveler's checks. Acted as main point of contact for all customers: effectively conveyed company rules and policies while providing polite and consistent customer relations.

Associate Of Science - As, Accounting And Finance

Activities and Societies: Dean's List Fall 2022 and Spring 2023. Graduated cum laude.

Associate Of Arts - Aa, Transfer Equivalent