Vivek Bajaj Email & Phone Number

Gurugram, Hr, In

Gurugram, Haryana, India

Mentored a team comprising of Application & Infra managers, analysts, developers, service delivery, UI/UX designers, and information security. Also led teams from Procurement and Insurance BU.Rolled out Business Process Automation on Oracle Cloud, leveraging a combination of Process Cloud, Database Cloud, Integration Cloud, and Content Management components. Metrics used to track & measure re-engineered process performance (Lean).Collaborated (Design Thinking) with leadership in Commercial function, Architecture, InfoSec, and external partners for implementation of Liferay Digital Experience Platform, Commerce and Analytics to chart the customer journey within the DIY customer portal. One of its kind solution in the industry, this initiative facilitated CPQ, digital sales (e-comm), hyper-personalization, with real-time insights.Transformed Insurance business model. Setup an in-house team of front-office and back-office. Additional revenue of INR 5 mn generated in the first year of transition. Helped re-engineer Insurance processes and deployed a Cloud based CRM solution.Upgraded & Stabilized business critical Enterprise Systems through the implementation of Product Roadmap strategy. Incorporated customer feedback, aligned with company objectives, reduced technical debt, and cost optimization.Developed and implemented a comprehensive Information Security & Privacy program that reduced the risk of security incidents, viz., data encryption, annual VA/PT (OWASP Top 10), CERT-In compliance, Data disposal & retention, and user education.Implemented process improvements following ITIL guidelines in Service Delivery, including Strategy, Design, Transition, Operations and Continual Improvement.Workstream Sponsor for integration of Digital and Business Operations for LeasePlan | ALD merger in India. Defined Integration Plan, TO BE Digital landscape, Target Operating Model, Value Synergies and Cost-To-Achieve.CAPEX & OPEX ownership.

Gurugram, Haryana, India

Managed a regional team comprising of Application & Infrastructure managers, analysts, developers, testers, and service delivery.Managed design, delivery, and maintenance of Digital infra and Systems for e-commerce channel Distribution Centers for 2 high fashion global brands.Improved efficiency and streamlined value chain processes through the implementation of digital design tools and factory integration.Established a 24/7 Asia HelpDesk and GTS site in India, enhancing the organization's capacity to deliver continuous support and assistance.Cultivated and coached talent to craft and execute technology solutions aligned with business needs.CAPEX & OPEX ownership for Regional digital investments.

Gurugram, Haryana, India

Program Management for Go-To-Market DMS Solution, with a budget exceeding USD 2 million. This web-based solution optimized Traditional Trade channel operations by integrating JD Edwards Enterprise System, distributor operations, mobile application, and management reporting.Partnered with business to implement Continuous Replenishment System (CRS) at the distributor end, resulting in noteworthy increase in range availability and reduction in stock-outs.Mentor to IT Managers of Bangladesh and Sri Lanka entities. Managed a team comprising of analysts, developers, trainers, architects and service delivery.CAPEX & OPEX ownership for Digital investments.

Bengaluru, Karnataka, India

Established a dedicated SAP interface delivery hub within Unilever Global Delivery Center, in close coordination with SAP India, addressing the requirements of Operating Companies throughout the Unilever Asia-AMET-CEE region.Managed a team of +50 members comprising of developers, testers, and architects.As the Program Manager for the Integration workstream, I made significant contributions to the successful migration of multiple legacy ERP systems to SAP as part of Program U2K2, which spanned across multiple countries over multiple years. Instrumental in setting up Digital landscape and SDLC process.Developed and implemented a comprehensive engagement process, from project initiation to go-live and support transitions, in close collaboration with regional and global teams.Migrated legacy IBM MQ interfaces to SAP PI, resulting in substantial annual savings and future-proofing the IT landscape.

Bengaluru, Karnataka, India

Played a vital role in overseeing a project that included conducting feasibility studies, designing, developing, and implementing Trade Fund Management solution integrated with BPCS ERP for Indonesia, Thailand and Korea entities.Managed a team of +20 members comprising of developers, testers, solution architects, and UI/UX designers.Championed and made substantial contributions towards achieving ISO 9001:2008 certification for Global Delivery Center, committing to excellence in quality management and operations.

Gurugram, Haryana, India

Responsible for Project Management and Infrastructure, with expertise in BaaN ERP Administration, Customization, MS-SQL, Techno-Functional business support, User trainings, and managing vendor engagements.Designed and implemented shop floor automation solutions. Implemented new BaaN modules for Service and Process Management.Other Digital solutions implemented adding value to the business.

Noida, Uttar Pradesh, India

Accountable for overseeing BaaN ERP administration & customization, alongside management of Oracle database.Business partnering and Techno-Functional support to various Business Units across Manufacturing, Distribution, and Finance modules.

Noida, Uttar Pradesh, India

Accountable for overseeing BaaN ERP administration & customization, alongside management of Oracle database.

Noida, Uttar Pradesh, India

Worked primarily on BaaN ERP for the design, development, and deployment of a Dynamic Enterprise Model (DEM).