• 3.8 years experience as an Oracle CRM Functional Consultant professional with hands on experience in any Service sector of Automobiles (BMW, Porsche, Honda) domain of CRM CONSULTANT domain. • Working on the Functional side of the system in the Oracle CRM implementation & support.• Experienced in supporting Oracle CRM / E - business suite. Experienced in Service Contracts, Field services, Depot repairs, spares management and sales.• Experience in full cycle of Oracle implementation & support of Oracle CRM.o Service, Sales, Advanced Pricing o Opportunity to Global Forecast o Service Contracts to Renewal o Call to Resolution • Expert analysis of Oracle CRM Applications module interactions, as well as vendor provided application process workflow and best practice configuration alternatives • Lead and guide the client on strategies to best use Oracle CRM applications within client's infrastructure. • Support and guide client on reporting requirements & Support implementation of Oracle CRM Application suite. • Document, validate, and test business process functionality in the Oracle CRM Application software. • Contribute to high priority requests generated by either the development team or business team to support resolution of production problems. • Identify and implement process improvements increasing organizational capabilities.Specialties: Oracle CRM (CRM foundation, Service contracts, Service requests, Field services, Depot repair, Spares management).
