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@cash.app
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5 phones found area 503
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LinkedIn matched
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Miles Baker is listed as Experienced Operations Executive | Servant Leader | Transforming Operations and Customer Success at Cash App, a company with 405 employees, based in Portland, Oregon Metropolitan Area, United States. AeroLeads shows a work email signal at cash.app, phone signal with area code 503, and a matched LinkedIn profile for Miles Baker.
Miles Baker previously worked as Customer Operations - Sr. Strategy Lead at Cash App and Sr. Director, Customer Onboarding at Vacasa. Miles Baker holds Mba, Business Administration from Portland State University - School Of Business.
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AeroLeads found 1 current-domain work email signal for Miles Baker. Compare company email patterns before reaching out.
Experienced operations executive with a track record of building high performing operations and leading organizational change by connecting people, process, and technology strategies with desired outcomes.Servant leader with experience developing and executing customer success strategies that deliver impactful results. Expert in customer operations and drivers of customer experience, leveraging technology to enable people to thrive, developing top talent, and cross functional leadership. Record of analyzing and improving operations while developing a strong culture of performance and engagement. Ability to drive and lead through significant change by creating a compelling vision and building relationships. Deep understanding of production environments including customer service, product integrations, collections, claims processing, sales, and training.Over 20 years of Leadership experience in Fintech, Financial Services, Healthcare, and Hospitality industries. Supporting the community through youth education & athletics.
Listed skills include Process Improvement, Management, Risk Management, Business Analysis, and 46 others.
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A career timeline built from the work history available for this profile.
Sr. strategy lead for Cash Customer Operations. Lead strategic planning and execution for Cash App Customer Operations, including communications, change management, project management, continuous improvement, voice of the customer, and vendor management.
Portland, Oregon Area
Established customer onboarding organization, systems, and processes to accommodate fast-paced growth. Transformed operating model to meet growth demand while increasing customer satisfaction and decreasing operating expense. Decreased time to onboard new customers enabling greater revenue potential.
Portland, Oregon Area
Led the implementation of a customer support center by building the operations team, systems, processes and strategies to scale for growth. Established cross-functional strategies and teams to improve organizational effectiveness, product quality, and customer experience.
Tigard, Oregon
Developed customer-focused strategies to deliver customer experience and process improvements across a global customer service network; including, standardization of key services, implementation of critical IT and product investments, employee compensation redesign, operational risk management strategies, employee training innovation. Built a culture of.
Tigard, Oregon
Call Center and Operations strategy development and execution leader. Centralized and simplified content management for agent training. Led multiple operations efforts to enhance products and operations processes delivering customer experience, employee or product improvements. Managed and strengthened external partnership relationships accounting for.
Tigard, Oregon
Led call center operations department responsible for the design and execution of large scale IT and Product implementations from design through employee training and customer experience.Managed external partnership relationships accounting for the overall operational execution of product requirements and service levels.Implemented organizational MBR to.
Led operations teams responsible for Partnership relationship management, project design and execution, call center marketing requirements and execution, content management and agent training.
Tigard Oregon
Department manager for customer service and collections. Developed front line leaders and senior associates. Ensured team members had tools and training to exceed customer experience and production objectives. Led site level initiatives, monthly business updates and engagement activities.
Supported local operations through management of a centralized operations team responsible for short term scheduling needs, site capacity and workforce planning activities.Led teams of customer service, sales and collections associates. Developed teams to exceed customer experience and production requirements. Led department level activities around.
Led teams of customer service, sales and collections associates. Developed teams to exceed customer experience and production requirements. Led department level activities around engagement and development.
Mentored customer service, sales, and collections associates on product, process and customer experience. Worked with escalated situations and customers to reach timely and effective resolutions. Trained agents on new processes, products, and personal development exercises.
Other employees you can reach at cash.app. View company contacts for 405 employees →
Audry Phillipes
Colleague at Cash App
Brattleboro, Vermont, United States, United States
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Lisa Richter
Colleague at Cash App
Belleville, Illinois, United States, United States
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Rachel Zhang
Colleague at Cash App
New York City Metropolitan Area, United States
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Xavier Small
Colleague at Cash App
Chicago, Illinois, United States, United States
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Sadie Erin
Colleague at Cash App
Middletown, Connecticut, United States, United States
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Mitchell Jablonski
Colleague at Cash App
Greater Philadelphia, United States
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Mikey Trieb
Colleague at Cash App
St Louis, Missouri, United States, United States
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NM
Nicoletta Mckee
Colleague at Cash App
Portland, Oregon, United States, United States
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Adam D
Colleague at Cash App
Nashville, Tennessee, United States, United States
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CA
Cash Appfree
Colleague at Cash App
Phnom Penh, Cambodia, Cambodia
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Quick answers generated from the profile data available on this page.
Miles Baker works for Cash App.
Miles Baker is listed as Experienced Operations Executive | Servant Leader | Transforming Operations and Customer Success at Cash App.
AeroLeads has found 1 work email signal at @cash.app for Miles Baker at Cash App.
AeroLeads has found 5 phone signal(s) with area code 503 for Miles Baker at Cash App.
Miles Baker is based in Portland, Oregon Metropolitan Area, United States while working with Cash App.
Miles Baker has worked for Cash App, Vacasa, Clinicient, Capital One, and Hsbc.
Miles Baker's colleagues at Cash App include Audry Phillipes, Lisa Richter, Rachel Zhang, Xavier Small, and Sadie Erin.
You can use AeroLeads to view verified contact signals for Miles Baker at Cash App, including work email, phone, and LinkedIn data when available.
Miles Baker holds Mba, Business Administration from Portland State University - School Of Business.
Miles Baker is listed with skills including Process Improvement, Management, Risk Management, Business Analysis, Strategy, Vendor Management, Credit Cards, and Leadership.
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