Laura Baker Email & Phone Number

California, United States

San Francisco Bay Area

Freelance, project management consulting for multiple small business, start-up clients specializing in business analytics, operations and logistics, financial analysis and bookkeeping, as well as marketing initiatives.Largest Project: Confidence Girls–Finalist in Harvard Business School and Harvard’s Global New Venture Regional Competitions, Featured in HBS Venture Video - Won Top 100 Twitter #OctoLeader Award. Grew sales to 32K units, Top 20 in product category.

Produced dependable project leadership for Mercer’s firm-wide initiative to implement DigitalTransformation for all businesses–Health, Wealth and Career.Grew the $40M Digital Portfolio of digital products through reuse/rework, expanding technological capabilities and strategic initiatives.Assisted Principle Project Manager by defining budget forecasting for annual CapEx and OpEx through cost estimation processes.Bridged the understanding between business and technical domains to accelerate the use of digital capabilities and business models to advance the firm’s digital ambitions.Identified, captured and expanded digital opportunities, technology trends and cross-selling, up-selling or xBusiness unit opportunities. Prioritized and tracked this pipeline in order to provide a roadmap or tangible products and/or solutions to senior management and product managers.Analyzed product user data including stickiness, overall and feature adaptability, NPS, retention and other usage and performance indicators amongst all of Digital’s 30+ products and systematized data tracking for the portfolio–becoming the team’s SME.

Business Operations: assisted with maintaining and developing departmental Standard Operating Procedures and manuals--analyzing polices for improvement and coordinating Change Management within the departmentBusiness Analysis: assisted with research studies by gathering, conducting and preparing data, performing comparative analysis, calculations and producing reports and chartsMisc. administrative duties as needed, including assistance to Project Management team, Travel Coordination, internal communication, etc.

Fremont, Ca

Coordinated to improve company growth by assisting with Sales & HR initiatives; completed projects with the CEO & VPs.Ensured the Bay Area office ran smoothly by meeting bookkeeping deadlines, facilitating all shipping & receiving, as well as leading enhancement projects for the office/property.Managed & organized the calendar, travel schedule & inbox for the CEO.

Hartford, Connecticut Area

Oversaw the Account Management team who were the organization's communication hub, navigating tenant complaints, directing internal responses and protocols, and ensuring financial stability of 300+ commercial real estate properties.Leadership to four team members, including delegation and advisement to team of all upcoming & on-going issues/projects.Operations & Efficiency: created protocols to streamline processes, eliminate bias, and systemizing information flow then followed implementation to the whole organization with Change Management.Career & Development: hired & on-boarded 4 new team members; established job description, as well as department's responsibilities and scope; formulated training manual.

Hartford, Connecticut Area

Corporate Liaison: corresponded with 70 tenants; nurtured business relationships to affect company brand; Analysis: improved business intelligence by tracking profitability & market trends for 50 properties; demonstrated proficiency in Commercial Leases and other legal documents to knowledgeably communicate with tenants & internal staff; made informed business decisions based on analysis, thorough research, industry knowledge, and financial interests/profitability.Coordination & Project Management: fulfilled company-wide projects & goals by communicating & collaborating across departments.Accounting: created and reconciled budgets, prepared closing statements and other simple financial accounting documents, understood profit & loss statements for 300+ locations.

Watertown, Ma

Managed and reported all interactive sales for BOPIS (Buy Online Pick-up In Store) and BORTS (Buy Online Return To Store). Processed each returned item to its proper return vendor, coordinated freight pick-up, received all BOPIS orders and communicated with customers for trouble-shooting for pick-up and returned items with the HD.com online warehouse associates.Contributed friendly, quality interactions with customers due to superior product, service and procedural knowledge tailored to each customer’s needs or project. Provided a fast and accurate checkout/return experience, while promoting beneficial services.

Minneapolis, Mn

Educated potential donors on donation procedures, expectations and process; screened for possible health risks; assessed commitment level in order increase efficiency & prevent crucial time loss to patients.

Ba, Business Management + History

Activities and Societies: SHRM: Society for Human Resource Managers, SMAHRA: Southern MN Area Human Resource Association, LAN: Lambda.

Education record