As a Senior Associate with 3 + years of experience in operatios, I have developed a strong foundation in operatios insurance processes, customer service, and claims management. My role involved assisting clients with policy inquiries, processing claims, and providing tailored insurance solutions. I gained proficiency in various insurance software and tools, ensuring accurate data entry and efficient claims handling. Additionally, I collaborated with underwriters and brokers to assess risk and improve client satisfaction. My ability to analyze complex information and communicate effectively has contributed to streamlined operations and enhanced client relationships.