Balvinder Singh Email & Phone Number

Kuala Lumpur, MY

Santiago, Santiago Metropolitan Region, Chile

Santiago, Santiago Metropolitan Region, Chile

• Ensure we deliver on the promise made at the point of sale
• Subject matter expert of the Thought Industries platform
• Client centric approach to implementation
• Passionate about solving client problems
• Simplify the client’s experience of implementing a new solution or transitioning from anexisting provider
• Building of client configured sites in an efficient manner

Santiago, Santiago Metropolitan Region, Chile

• Customers will rely on you to help them implement Learndot to suit their needs, develop success plans to help them achieve their goals, and work strategically to plan the future.
• Customer on-boarding
• Goal(s): Minimize and optimize a customer’s time to first value
• Success planning and execution
• Goal(s): Help customers achieve the goals set in their success plans
• Account planning, renewals, and expansions

Santiago, Santiago Metropolitan, Chile

• Responsible for working with fast growing software companies to implement Learndot, an award-winning enterprise SaaS learning management system, to help them grow and scale their training programs.
• Configured the designed the training platform to meet the customer’s specific training objectives
• Revamped the customer onboarding process to standardize implementations to reduce onboarding time from 4+months to <90 days.
• Reviewed RFPs and executed tailored technical demos for sales prospects

Santiago, Santiago Metropolitan, Chile

• Responsible for working with an internal fast faced Support Team to create/update process and workflow in Learndot, an award-winning enterprise SaaS learning management system, to help provide better Support Experience.
• Support team achieved an average CSAT score of 100% from September 2018 - March 2019
• First response SLA was 100% achieved for entirety of FY19

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

• Responsible for working with fast growing software companies to provide technical support and consultation for Learndot, an award-winning enterprise SaaS learning management system, to help them grow and scale their.
• Guiding customers on the best practices of using the system and consult them best on use case scenario
• Provide assistance in writing documentation for basic and advanced usage of the system
• Work with product team to produce new documentation for system add-ons
• Work with developers in prioritizing bug, issues, and enhancements for the system by joining sprint planning, refinement and retro
• Work with product manager and product owner to raise customer pain points and feature request

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

• Responsible for providing technical support and consultation for CrowdStrike, a top of the line cyber security vendor that Gartner, Forrester and IDC have all recognized as a leader in modern endpoint security.
• Serve as escalation technician for front line helpdesk support and assist with Tier-1,Tier-2 inbound support requests to receive, triage and facilitate resolution for internal customers.
• Maintaining an operational knowledge of the latest Mac, Windows and Linux OS server and desktop features, best practices and system/application configurations.
• Managing the fleet of employee computers via monitoring, securing, updating, patching, troubleshooting, automating and optimizing laptop and desktop systems.
• Streamlining, optimizing and simplifying employee application experiences, improving application usability and testing new application releases and researching new solutions to customer demands or recurring problem sets.
• Configuring new-hire systems and performing IT on-boarding for new employees.

Cyberjaya

• Responsible for acting as the primary point of escalation for all ATOS employees tied to any issues on Software or Hardware running on their Domain based work devices. Gradually was moved towards a hybrid role of.
• Provide remote and local support to all ATOS internal employee
• Local Support includes hardware troubleshooting involving machines run on Windows which include laptop and desktop
• Remote support on all Windows application including Operating System
• Account creation, delete and troubleshooting on Active Directory
• Windows Exchange Service troubleshooting