Barath Kumar Email & Phone Number

Chennai, Tamil Nadu, India

*Created wireframes for various projects, ensuring clear visualization and understanding of the proposed design and functionality.*Led project management activities, including planning, resource allocation, task tracking, and timely delivery, utilizing various project management tools as needed, resulting in successful project completions.*Conducted data analysis using advanced Excel techniques, extracting valuable insights and presenting findings to support data-driven decision-making.*Utilized Power BI for data visualization, creating interactive and visually appealing dashboards and reports for stakeholders.*Collaborated with cross-functional teams to gather and document new requirements, ensuring alignment with project objectives and customer needs.*Facilitated requirement gathering sessions with stakeholders to elicit and define project scope, objectives, and deliverables.*Developed and maintained project documentation, such as project plans, status reports, and risk assessments, leveraging different project management tools to track project progress and updates.*Implemented process improvements based on data analysis, leading to increased efficiency and productivity within the team.*Acted as a liaison between stakeholders, development teams, and management, ensuring effective communication and understanding of project requirements.*Conducted user acceptance testing (UAT) to validate the functionality and quality of deliverables, ensuring a high standard of project deliverables.*Assisted in the development of user guides and training materials, contributing to seamless user adoption and satisfaction.*Mentored and trained new team members on wireframing techniques, data analysis, project management using various project management tools, and best practices for requirement gathering.

Chennai, Tamil Nadu, India

*Driving campaigns for the clients globally and by working in close coordination with the technical team and account Managers and also client stakeholders Management across the Globe.*Managing campaigns in both Digital and Marketing Automation by Email, SMS, Push Notifications and QR Codes.*Leading the development and execution of customer engagement initiatives across all the marketing channels by Email, Push Notifications. SMS and Social Media.*Creating the Campaign Performance Dashboards across digital & automation channels and optimizing the campaigns basis the Campaign Performance .*Run Implementation for End-to-End Omni channel Campaigns*Taking various campaigns live on dally basis and monitoring successful implementation*Conducting internal testing of various scenarios and analyzing data; managing campaigns and ensuring smooth operations*Creating, Implementing and testing the client Accounts of clients for streamlined operations*Global Change Request Campaign management and tracking of the Tickets using Jira Platform .

* Manage a large volume of inbound calls, emails, and chats with knowledge and efficiencyIdentify and address customer issues with a goal of complete satisfaction.*Provide expert answers to questions about Techinical Queries , products, pricing, and availability, while presenting the value of our portfolio of products to customers.*Meet customer satisfaction score every month.*Follow company communications guidelines and procedures under minimal supervision.*Recommend improvements to processes for improved company efficiency*Build expert and dynamic knowledge of company products and services*Research information using available resources to satisfy customer inquiries.*Build rapport with customers by engaging with them in an inviting, friendly, and professional manner, to deliver exceptional experiences nurture lasting relationships.*Respond quickly, professionally, and accurately to all customer inquiries regarding quotes, orders, status requests, complaints, product returns, and warranties.*Meet daily personal/team qualitative and quantitative targets by recommending and explaining benefits of additional company services, and seizing opportunities to sell products and services whenever possible.*Maintain daily recordings, and log and document issues and resolutions in an electronic database for sales and executive management teams to review.

Bachelor'S Degree, Electrical, Electronics And Communications Engineering

Education record

Education record