➤ Successfully growing the company from 5 to 27 stores through operations management and strategic leadership. ➤ Establishing department goals, delegating tasks to associates, soliciting customer feedback, and managing associates.➤ Creating budgets, reviewing inventory, promoting the company's values, and instructing on food management practices.➤ Identifying underperforming metrics and generating solutions to leverage tools, programs, and customer resources.➤ Overseeing vendor negotiations, financial reviews, website development, bookkeeping, and customer service initiatives.➤ Effectively ensuring compliance with established city, state and federal guidelines to maintain operational status.➤ Forecasting sales and payroll to drive store results as well as efficiently monitoring daily, weekly, and monthly results.➤ Continuously recruiting, interviewing, hiring, and training employees for positions according to specific business needs.

➤ Strategically developed standard procedures regarding forecasting all results, ordering procedures, and logging results.➤ Oversaw promotional activities, enhanced guest experience, audited performance results, and managed cash logs.➤ Effectively provided leadership to all department staff regarding standard operating procedures and quality standards.➤ Managed interoffice communications, answered phones, organized calendars, and generated office financial reports.➤ Contributed to finding ways to promote the brand across new markets as well as reviewed social media posts/content.➤ Maximized productivity by developing an atmosphere of open communication, awareness, and constant improvement.➤ Spearheaded various HR processes including recruiting, onboarding, exit processing, and payroll related administration.➤ Managed accounts payable/receivable departments and reviewed specific account inconsistencies in financial reports.

➤ Efficiently oversaw employee hiring, including prescreening applicants, scheduling interviews, and assessing candidates. ➤ Successfully managed employee onboarding activities and conducted new employee orientation for new recruits. ➤ Participated in the VR training program and ensured that employees fully completed their online training. ➤ Effectively maintained responsibility or employee engagement, including updating employee board with different activities.

➤ Calculated estimates, input data into spreadsheets, completed groundwork, and prepared invoices for customers.➤ Estimated costs, resources, and time required to complete assigned project phases and monitored activities/targets.➤ Maintained quality standards on all projects and provided complex administrative support for professionals/executives.➤ Led safety efforts for team members and ensured teams followed safety regulations by modeling a safe environment.➤ Composed, prepared, edited, and proofread business correspondence and maintained calendars/project schedules.➤ Organized project meetings and prepared regular reports to communicate the status of projects within the project team.➤ Maintained awareness of project-related risks, set priorities for team members, and created project milestones.➤ Identified/escalated operational problems, minimized delays, wrote reports, and completed project deliverables.

➤ Order Taker/Status – LTD Commodities – 10/2012 to 12/2012➤ Production Management – TicketsNow – 09/2007 to 08/2010➤ Customer Service Clerk – Matthews Employment Agency – 06/2007 to 09/2007➤ Phone Clerk – Jacks Pizza & Burgers – 11/2006 to 09/2007➤ Customer Service Associate – Hewitt Associates – 11/2004 to 04/2007➤ Processing Supervisor/Lead Specialist – Washington Mutual Home Loans, Inc. – 08/1994 to 03/2001➤ Shift Supervisor – Wags Restaurant – 08/1988 to 1991