Barbara Beardsley Email & Phone Number

Winsford, England, United Kingdom

Winsford, Cheshire

Northwich

• Provided Management Support during a time of unprecedented staff shortage whilst the business was undergoing major transition of its processes and IT Systems.• Acted as single point of contact for customers, monitored both new business and attrition• Prepared and issued newsletters to apprise clients of the business evolution and the impact of changes within the company• Devised a process to expedite and track auditor evaluation, resulting in greatly enhanced service offers to customers and the alleviation of backlog within the audit planning team

Warrington, United Kingdom

Overall responsibility for the $3m Philips Consumer Lifestyle spare parts account in the NL. Proactively managed and enhanced the relationship exceeding stringent KPIs and SLAs, maintaining margin and avoiding scope creep. Built strong relationships with the warehouse in Lodz, Poland. Demonstrated continuous innovative process and efficiency improvements with the added benefit of cost savings. Consistently increased quarterly customer satisfaction ratings.

Macclesfield, Cheshire

Transformed the whole Customer Service department’s processes and ethos, which was geared towards 2005 business levels ( turnover £460k ) to enable it to successfully service £17m turnover in 35 countries by 2012 – achieving Times FastTrack 100 in the last 3 years. Shortlisted for Customer Service Excellence Award in 2012

Wrexham

Site team Lead for all Customer Service Activities for UK / European Aerospace and Formula1 customers Managed a team of 2 temps and 6 permanent staff through a challenging period of headcount shortage Interfaced with Production, Planning and Logistics at daily Order Fulfilment meetings to maximise OTIF performance

Liverpool

Handled all aspects of Customer Service for Blue Chip export accounts, working closely with the Export Sales Manager and customers worldwide to achieve sales budgets and KPIsRecruited two new Customer Service staff and managed a team of four through a high pressure period of instability with unprecedented customer demand and severe raw material shortages

Stone , Staffordshire

Became a key member of the project team which was out-sourcing the warehouse and logistics functions to a 3rd partyWas an adaptable and innovative member of the Management Team and worked with other Department Heads and venture capitalists to re-invent the business prior to its saleOrganised and planned an entire office move project to ensure minimum impact on the team and customers

Northwich, Cheshire

Re-structured the department to develop working partnerships with External Sales to increase pro-activityProvided full cover for my team during holidays which gave a first hand view of system enhancements that were needed to improve efficiencyNegotiated new rules on returns and improved price list mail shot system, giving a significant reduction in credits and old redundant stock. Orchestrated and managed transfer of the department to newly acquired company prior to site closure

Winsford, Cheshire

Created, monitored and published service KPIs on key areas of business retentionReduced old stock by 20% through formalising stock holding agreements and improving processes to give visibility and accountabilityRestructured the department to develop customer relationships and allow key team members to focus on service instead of administrationBuilt new Internal Sales team using recruiting, development and motivation skills. Within 18 months the department had 5 staff with £2m sales turnover

Stockport, Cheshire

Rebuilt Internal Sales using leadership and coaching skills, achieving 10% growth with fewer staff Worked with consultant to achieve ISO9002 accreditation from scratch

Manchester

Took on a newly-created role acting as a catalyst for change from production to service lead, with a key focus on transforming my Sales Admin department into an efficient, highly regarded customer service teamInstigated, chaired and presented at Pan European group service meetings (sometimes by video-conference) to improve the supply chain around the Scapa GroupDesigned, planned and conducted surveys to focus on distributors needs - then organised a UK Distributor Conference to present the results and corrective actions and set SLAsHeavily involved with projects co-ordinating fundamental re-structuring of production around Scapa Tapes Europe, using organisation, communication and placating skills to minimize the impact on distributors and strong customer relationships.

Blackburn, Lancashire

Blunham Bedfordshire

Cheadle, Cheshire

Hyde, Cheshire

Bsc French & Management Studies

Cim Certificate & Diploma

Education record

Education record