Senior Manager, Administrative Services
Oath - A Verizon Company (Formerly Aol)
Dulles, Va
Managed all aspects of a global administrative services operation in the areas of mail, freight, global distribution, copy & print, reception, administration, facilities, graphic design & print production, audiovisual support, desktop support, office supply, project management and corporate events. Maintained high levels of service delivery to employees. Managed a team of employees and over one hundred (100+) contractors, promoting active collaboration among support teams to ensure compliance with management objectives.Selected Accomplishments: - Developed successful strategic partnerships to optimize the success of the company’s business objectives. Actively communicated and collaborated with stakeholders, assessed satisfaction and identified areas for service improvement.- Managed the day to day relationships with key customer/employee contacts, developed understanding of customer/employee needs to provide proactive service, and facilitated customer satisfaction surveys.-Negotiated a 4% reduction on a national labor outsourcing contract which resulted in a 200K + annual savings.-Managed large-scale global projects and initiatives in-house utilizing current outsourced labor for key stakeholders to relive them of day to day project management and save cost on shipping and implementation fees and to personalize the experiences for the employees.-Integrated administrative services and programs through the acquisition of Yahoo into AOL to form the new company, Oath. An increase from 5,000 employees to 15,000.-Supported the global re-brand and vision of the company by implementing new business card vendor, signage and visitor experience.-Implemented, organized and managed community service programs that raised over 500K and supported internal company events that built culture and morale.