BARBARA BURKE & ASSOCIATES, INC. Celebrating 30 years as a customer service consultant, speaker and authorwww.BarbaraBurke.com Customer service is the business of people helping people. That is why I am so passionate about helping my clients leverage their most important asset — their people.LEADERSHIP TRAINING: On-site workshops for managers, supervisors, leads, coaches > Intentional Leadership Academy-- Intentional Coaching Workshop and Certification: Real-time Coaching Protocols Guaranteed to Achieve Breakthrough Performance-- Intentional Leadership Workshop: Five Foundations of Supervisor SuccessCONSULTING: > Partnering with contact centers to improve efficiency and customer satisfaction. -- Customer centricity culture change initiatives for customer service organizations.SPEAKING:> Motivational Seminars.-- Variety of topics to inspire, engage and enlighten customer service professionals.> Keynotes and presentations. -- Thought leadership on employee engagement, managing change, contact center trends. AUTHOR:My work with service reps and supervisors inspired me to write two business fable books -- short almost-true stories that provide age-old wisdom and practical tools for meeting business and personal challenges. Mindfulness is an underlying theme in both stories.*Current Promotion* Book Club in a Box (deep discounts, meeting tools, and FREE monkeys)> The Monkey, the Moon & Maybe: How to Embrace Change & Live Fearlessly www.MonkeyMoonMaybe.com > The Napkin, the Melon & the Monkey: How to be Happy & Successful by Simply Changing Your Mindwww.NapkinMelonMonkey.com