• Responsible for community development, relationship management and the overall census of the community.• Educate local professionals in the market on the Heritage Senior Living brand and services through frequent communication; build relationships to encourage referrals.• Develop positive working relationships with healthcare professionals and community partners and nurture existing relationships to encourage growth in local markets• Train and educate staff regarding marketing, customer service and inquiry processes

• Directed, supervised and coordinated the functions and activities of medicalcenter including budgeting, inventory management, human resources and maintenance. • Increased customer retention by building and motivating the team to provide excellent customer service, quality medical care and timely follow-up to clients and patients.• Enhanced staff morale by developing a three-month incentive and increased patient satisfaction scores to an all-time high of 70% out of 100% (national average 51%).• Achieved Q1 2015 Pre-Tax Income of 49.4% over plan, and Q4 2014 Pre-Tax Income over plan by 25.8% - Accomplished this by managing expenses and leveraging Key Performance Indicators. • Achieved a Net Performance Experience Rating score of 15% above the national average as a liaison with clients to ensure a high degree of patient and client satisfaction.

Center Manager- Promoted to this position in April, 2013• Managed both Layton Avenue and Franklin Centers (had additional responsibility for two other centers - Park Place and New Berlin - for 3 months).• Achieved Patient Satisfaction Scores 3% above national average.• Decreased patient wait times by 23%.• Met 38.38% Net Revenue compared to budget of 32.1% at Layton and 23.39% compared to budget of 11.15% simultaneously at Franklin center.Regional Sales Consultant / Account Executive• Closed sales by using negotiation, consultative and needs-based sales skills.• Documented accurate record of sales activities in Salesforce on a daily basis.• Performed business development through research, competitive analysis and strategic marketing. • Delivered superior and effective product presentations to individuals and groups.• Attended trade shows and client meetings.• Effectively networked, prospected and followed-up on leads for new business opportunities as a member of South Suburban Chamber of Commerce, etc. (Awarded Individual Chamber Member of the Year 2011).

• PTA member, Parent Sport Captain of Shorewood High School Sports Booster Club, Director of Volunteer Recruitment for the High School Booster Club’s Annual Juried Art and Craft Fair.• Assisted in the marketing of three start-up, small businesses.

• Consistently achieved 115-135% of sales quota.• Routinely increased product market share by 150-300%.• Proven ability to promote complex pharmaceuticals to medical providers.• Developed monthly, quarterly and yearly strategic business plans.• Challenged status quo and developed creative and innovative sales strategies to reach “hard to see” clients.• Designed and wrote marketing proposals for the company to use on a national basis to increase market share, achieving approval from marketing and corporate compliance to implement programs.• Lunched new product Ultracet.Specialty Senior Care Sales Representative - Promoted to this position Alza Pharmaceuticals (merged with Johnson & Johnson)• Achieved an average of 135% of sales quota.• Called on physicians, long-term care pharmacies, nursing homes and theirMedical Directors, as well as nursing management and support staff.• Leveraged partnerships with local and national account groups to achieve shared goals.• Developed and implemented sales strategies for targeted key accounts in a plan, a territory, or a specified geographic area.Pharmaceutical Sales Representative Alza Pharmaceuticals (merged with Johnson & Johnson) • Achieved 117% of sales quota. • Groomed a specialty physician to become a national speaker on a niche market increasing his target ranking to fifth place from 130th on target list.• Launched new product Ditropan XL.

On assignment with Alza Pharmaceuticals• Achieved 115% to 125% of sales quotasOn assignment with Vivus Pharmaceuticals• Ranked 21 out of 250 Pharmaceutical Sales Representatives• Launched new product MUSE