Amy Barratt Email & Phone Number

Tardebigge, Worcestershire

I am a Software Developer at Vigo Software, providing Logistical Software Solutions to the UK market place. I am responsible for developing the Company’s software offering, ensuring continuous improvements are made utilising, whenever possible, latest technologies.I develop desktop, handheld and web based software for the Logistics and Warehousing sectors using a wide variety of technologies including .NET C#, Borland Delphi and Intersystems Cache/Iris.Involved in database design and management including PostgreSQL, mySQL and Intersystems Cache/IrisOur Products - Transport Management Software - Warehouse Management Software - Driver EPOD and ETA handset software - Client Cloud Portal - EDI and Pallet Network Integration - Managed IT Services

Managed incidents and customer requests from receipt, to resolution and closure, ensuring service level agreement targets are met. Responsible for the initial diagnosis of all incidents. Ensuring any issues were resolved to the customers satisfaction.Received and logged calls on behalf of customers using our IT Service Management tools ensuring accurate data entry. Managed incidents, requests and problems in line with the incident management, request fulfilment and problem management processes and local procedures.