Create account strategies, leading projects from conception to final execution, new business development. Leading and supporting account management team.

Understand objectives, plans and campaigns created by Channel Marketing for assigned MarketsWork with Channel Marketing to ensure programs are implemented effectively at the retail level in globally assigned marketsWork with Channel Marketing to ensure that an enterprise-focused program is created and executed in globally assigned marketsImplement a comprehensive, ongoing, continuous program of marketing activities in order to drive sales, traffic and experience KPI's for BlackBerry RetailCoordinate with store operators to ensure relevant offers, localized communication, events and other marketing activities are properly deployed into eTag and eDisplay retail systems.Work with external vendors and internal systems to ensure marketing, merchandising and product information is properly loaded, displayed and posted into BlackBerry retail systems

Purchasing and technology merchant for the ON store - Procurement - Plan and execute assortment mix for managed categories (HDTV, Digital imaging, mobile phones, computers, tablets, multi-media audio, headphones and related accessories). Determined product selection for Vann’s sales across all channels (online, Vann’s retail, The ON Store, Amazon, eBay). Respectfully managed vendor relationships to add value to both parties. Maximized vendor programs to increase profitability (attained Premier status with Apple three out of the last four quarters - which is their highest vendor status). Created and communicated selling strategy for multiple categories. Crafted and maintained category and item forecasts for purposes of inventory planningMarketing - Created and executed effective marketing strategies as evidenced by increased quarterly sales and net profitability. Designed and facilitated multi-channel promotional strategies with marketing, IT and sales teams. Worked with vendors to develop quarterly marketing plans while leveraging vendor dollars to increase Vann’s profitabilityTraining - Authored and implemented product training documents for all channels. Designed and lead Vann’s summit training on networking and technology for all channels. Directed merchant assistants to manage SKU building and maintenance, accurate and timely vendor charge backs.

Technology merchant for Vann's Inc. Procurement - Plan and execute assortment mix for managed categories (HDTV, Digital imaging, mobile phones, computers, tablets, multi-media audio, headphones and related accessories). Determined product selection for Vann’s sales across all channels (online, Vann’s retail, The ON Store, Amazon, eBay). Respectfully managed vendor relationships to add value to both parties. Maximized vendor programs to increase profitability (attained Premier status with Apple three out of the last four quarters - which is their highest vendor status). Created and communicated selling strategy for multiple categories. Crafted and maintained category and item forecasts for purposes of inventory planningMarketing - Created and executed effective marketing strategies as evidenced by increased quarterly sales and net profitability. Designed and facilitated multi-channel promotional strategies with marketing, IT and sales teams. Worked with vendors to develop quarterly marketing plans while leveraging vendor dollars to increase Vann’s profitabilityTraining - Authored and implemented product training documents for all channels. Designed and lead Vann’s summit training on networking and technology for all channels. Directed merchant assistants to manage SKU building and maintenance, accurate and timely vendor charge backs.

Administration – Supervised helpdesk employees, and system and network engineers. Implemented and maintained technical services budget. Served on marketing committee. Redesigned helpdesk management protocol. Standardized equipment to ensure maximum technician productivity. Project Procurement/Inventory Management – Completed customer procurement for hardware and software. Completed and managed project acquisitions. Developed and maintained relationships with vendors and distributors. Maintained accurate inventory of items for purchase in conjunction with accounting team. Customer Service/Client Management – Maintained software and hardware license records and procured license renewals. Developed and implemented around the clock customer problem resolution. Reviewed projects with clients to ensure technical problems were resolved. Basic computer support for clients via remote access, phone, email and walk in, regarding email issues, hardware support, user administration, and product training. Projects – Implemented cloud based hosted email for client base. Assisted with upgrade of company data center. Implemented web based enterprise resource planning software with accounting team. Developed and implemented employee review process for technical services department. Developed certification and education paths for Technical services department.