Barry Durham Email & Phone Number

Winston-Salem, North Carolina, United States

Tampa, Florida, United States

Serve as Manager directly managing a diverse group of project managers and support analysts, including domestic and international resources reducing the negative impact and operational risk to Pfizer Digital Organization. * Managing project to migrate on-premise GBS servers to AWS cloud environment. * Oversee various Digital HR and Compliance applications support and vendor management relationships. * Ensure adherence to SLA targets for all production support goals.

Serve as Technology Manager directly managing a diverse group of 12 Unix Support Analysts, and also managing Unix and Windows domestic and International resources reducing the negative impact and operational risk to the approx. 125K+ supported distributed systems. • Manage Project to enhance metrics and develop quantitative performance objectives for cross-functional teams• Oversee Emergency change record creation/approval for all problem related changes and adherence to all Enterprise Change Management (ECM) guidelines.• Manage work flow coordination of EACO incidents and management of high visibility EACO problems.• Track problem ticket metrics of volume, duration, and causes, and provide coaching and feedback on trends and quality assessment.• Ensure adherence to SLA targets for all Production Support goals.• Support team member development through “Develop You” application resulting in 100% risk compliance with hardware and software technology within the team.• Perform human resource related activities including, performance evaluations, career counseling, training plans, pay reviews, promotions, hiring, counseling, terminations

Functioned as Technology Manager for a diverse group of 10 individuals including a mixture of Windows and Unix Support Analysts, Business Systems Consultants, and International resources reducing the negative impact and operational risk to the approx. 43K+ supported distributed systems. • Managed RCA/PA facilitation and coordination.• Oversaw chronic alarm and incident trending and followup.• Lead Project through Remedy for process improvements for the benefit of the team (Ex. Cause Code updates, adding new groups) increasing departmental efficiencies by 20%.• Provided ad-hoc reporting and metrics as requested. • Troubleshot/analyzed chronic server issues to identify root causes; perform remediation of those root cause issues based off of assigned RCAs (may require implementing a change).• Identified solutions required to proactively remediate issues in an environment.• Drove remediation efforts for complex/longstanding technical issues with business partners.• Perform human resource related activities including, performance evaluations, career counseling, training plans, pay reviews, promotions, hiring, counseling, terminations

Technology Manager for group of 16 Windows engineers providing support for Compliance and LOB work orders throughout the standard windows server environment (approx 14 thousand servers). Management tasks include the following:* PAC2000 Work Order queue oversight for LOB work for all Corporate, Retail, Lending environments* Compliance and Risk Remediation of all Windows servers within DSM* Process Qualys remediations from an OS Competency Center* Manage Active Directory administrators for DSM related Windows servers. * Work flow coordination of all PAC2000 Work Requests for IBSS Corporate, Retail, and Lending queues* Team member development through Strongbox application* Administer team expenses within Concur* Coordinate coverage of all compliance and LOB work with WFIS counterpart teams

Technology Manager for group of 8 Unix engineers providing hardware/operating system support for combined SDT Unix systems (approx. 25 thousand) at Wells Fargo. Management tasks include the following:* PAC2000 problem ticket queue oversight* Emergency CR creation/approval for all problem related changes * Work flow coordination of all PAC2000 Work Requests for IBSS Corporate queue* Team member development through Strongbox application* Administer team expenses Concur

Technology Manager for group of 16 Windows/Unix stateside engineers and 8 WFIS engineers providing 24x7 hardware/operating system support for all (22 thousand) IBSS Corporate SDT Unix/Windows servers.* Also responsible for work flow coordination of all PAC2000 Work Requests coming into IBSS Corporate queue.

IT Manager for group of 15 support engineers for Windows operating system, hardware, patching, and middleware 24x7 system support (approx. 4 thousand servers)

Operating System Engineer with responsibility for the following initiatives:* Server Hardware evaluation and testing* Windows Server Operating system version testing, patching and standardization* Architect, Design, and Implement, and Maintain monitoring strategy through SDLC model for Windows servers with Microsoft Operations Manager

OS Systems Engineer with responsibility for the following initiatives:* Develop standard operating system for branch banking automation with IBM OS/2 software* Standardize on specific hardware platforms for distributed server environment* Develop standards for Windows Server automated build process* Provide support for operating system and hardware in Windows, Netware, OS/2 servers

Bachelor'S Degree, Computer Science

Computer Engineering