Barry Morrison Email & Phone Number

Tucson, Arizona, United States

• Responsible for managing quality and controlling warranty costs for IBM tape drive and automation products• Retained OEM quality and reporting role from previous position• Lead weekly Quality/Warranty Development Core Team for Tape and Automation including representatives from PFE, Development, Manufacturing, Service Planning, Project Office, Procurement and others as needed• Identify and resolve TS4500 and associated drive and automation CIE/UIRA issues through both the Development Core Team and a separate weekly CIE/UIRA review calls• Hold separate monthly drive-only Quality calls including representatives from drive microcode development, OEM PAE, and San Jose tape teams. • Track identified issues and insure they are worked through to resolution• Prepare presentations and reported quality concerns and statuses to various levels of management on regularly scheduled weekly management and semi-weekly executive-level calls• Leading planning and execution of worldwide cross-organizational project to that required identifying and communicating with customers who may have received a potentially defective product sourced through a vendor and offer replacements.

Tucson, Arizona, United States

• Managed tape product quality for IBMs OEM tape customers• Responsible for tracking and resolving customer concerns and for communicating to the customer monthly and quarterly on tape drive quality• This role required domestic and international travel to meet with the customer face-to-face at customer and IBM manufacturing sites

Tucson, Az

Managed critical situations for IBM storage systems. Customers included fortune 500 companies and various entities of federal and state governments. In addition to our US customers, worked with customers in Japan, China, Australia, New Zealand, Germany, Mexico, and the United Kingdom. Handled communications between customer account team, technical community, and IBM executives. Owned technical resolution and was point of contact between customer team and technical team for all meetings and communications. Drove remedies to critical customer situations while maintaining customer satisfaction ratings.

Irving, Tx

Managed teams of programmers responsible for the customer's (insurance company) Workers' Compensation and Common Entry systems. Teams ranged in size from 8 to as many as 25 software engineers. Responsible for distributing work and managing all projects. Also responsible for meeting Service Level Agreements for system availability as well as on-call engineers for the customer's nightly batch cycles.

Tucson, Az

Served as president of very successful Little League. League accomplishments during my tenure included adding a new lighted field to our facility, a 2010 Arizona State Championship at the age 9/10 level, and a 2012 Arizona State Championship at the Little League (11/12) level with an appearance in the Little League West Region semi-finals in San Bernardino, CA.

Outsourcing - software development for Insurance Workers Compensation system. Responsible for rating systems. Managed large project to resolve rating issues using the Ratabase rating tool and integrating those changes with company systems. My work on this project earned CTG's National Team Service Excellence Award.

COBOL/CICS/DB2 - primarily worked as a consultant for Zale, Inc. (jewelry) corporate headquarters in Irving, Tx. Also, worked on the Sprint telecommunications account.

Woodland Hills, Ca; Irving, Tx

Programmed mainframe Workers Compensations systems using COBOL, CICS, VSAM, IMS, JCL. Led Quality Control Circle teams for my department.

Woodland Hills, Ca

Worked with company resources across the US to resolve systems issues. Wrote training materials for policy printing and travelled to remote locations to provide face-to-face training.

Master'S Certificate, Project Management

Earned a Master's Certificate in Project Management

Bachelor Of Business Administration (B.B.A.), Business Administration, Information Systems, Management

Activities and Societies: Model United Nations, Chi AlphaBachelor of Science in Business Administration. Emphasis: Computer Information.

Data Processing

Activities and Societies: Phi Theta KappaMajored in Data Processing (CIS) Employed by AWC as a mainframe lab tech / tutor