* Scheduled and maintained client appointments, court appearances, mediations, deposition hearings, and coordinated attorney meetings.* Drafted and analyzed general correspondence and court forms and arrange proper service of legal documents with the court and opposing counsel/party.* Perform administrative duties to efficiently conduct the day to day operations of the office.* Project management.

• Resolved clients escalated concerns and issues of processes. Invoicing, account management including policy holder complaints.• Implemented various processes throughout the office• Developed staff through continual improvement to achieve both personal growth and high performance• Maintained calendar by scheduling teleconferences planning and scheduling meetings.• Researched, compiled and prepared analytical reports, organized and presented performance reports for executives and key accounts.• Collaborated with department managers establishing companywide Standard Operating Procedures.• Managed proprietary database and executive files, documents and electronic records on shared drive.• Partnered with sales manager and collection manager to align SLA’s with department knowledge base • Completed successful name change and brand strategy implementing • Culture change implementation team leader.• Delivered Business intelligence utilizing Microsoft Tools & SAP Crystal Reports

Inside Sales and Incentive Program Manager (2000 – 2004)• Recruited, supervised and trained staff of thirteen person sales and marketing department.• Maintained. planned, scheduled and trained domestic and international sales representatives of ACT 6! Database.• Member of Oracle® software implementation power user team.Inside Sales Order and Incentive Program Administration (199 – 2000) • Increasing attendees by 33% annually through implementing a streamlined Profit Incentive Program (PIP) statement for AR that identified attendees and improved marketing. • Provided International sales support, order entry, and account maintenance. • Maintained ACT6! Software systems reported to sales managers and C-level weekly analysis of sales representative activities to meet departmental and company goals.Customer Service and Technical Support Representative (1999)• Achieved Inside Sales Responsibilities within six months (Fast Track Program)• Crafted relationships with consumers, retailers and distributors.• Handled product registration and warranty claim authorization.• Coached international technicians on returned merchandise codes.• Produced Return Goods Authorizations (RGA’s) with itemized warranty reports.• Fast track achiever promoted to inside sales within 6 months.