1. Continual training, and one on one counseling of multi-channel Customer Service and Product Associates on research and soft skills towards complete outfitting of customers. 2. Converting customer complaints into loyal customers through negotiation and problem-solving skills. 3. Product training of the relationships that accessories have for base items for all Contact Center associates. 4. Monitored customer contacts for add on sales and soft skills performance counseling towards continued improvement and job success.5. Point of contact between Customer Facing direct channel teams and Vendor / Shipping Compliance departments to resolve any product description or compliance errors impacting customer experiences. 6. Conduct performance reviews, document performance issues, and perform disciplinary action steps.

1. Managed multiple departments (Fishing / Marine & ATV / Hunting / Ammunition / Optics). 2. Policed store for customer and merchandising issues, cleanliness, redistribution of Associates to busy areas. 3. Responsible for Manager sign off on FFL Firearms transfer 4472 forms. 4. Ownership of opening and closing processes including security duties, opening /closing of registers and CLUB credit card embossing machine, and supervising department leads to ensure that all policies and procedures are followed.5. Interview and hiring of qualified candidates, supervise new hire training, conduct performance reviews, document performance issues, and perform disciplinary action steps. 6. Submitting sales recaps on daily and weekly basis to Senior Management Teams.

1. Interviewing and testing qualifying candidates for the Product Associate Position 2. Conduct performance reviews, document performance issues, and perform disciplinary action steps. 3. Continual training and one on one counseling of multi-channel product associates on product knowledge and research retention. 4. Ensured Product Associates followed all compliance requirements concerning placing orders for specialized federal and state laws for products such as ammunition, FFL firearms, high-capacity magazines, and air guns. 5. Subject Matter Expect for product knowledge testing and intranet resource site.