Bas Pouw Email & Phone Number

Zaandam, Nh, Nl

Amsterdam Area

Responsible for the growth and retention of our strategic carrier base, leveraging our scale and data advantage to drive mutual value creation, maximize yield optimization and sustainability.DUTIES AND RESPONSIBILITIES• Develop and support key carrier partnerships across a region• Establish and implement best practices and consistent metrics across carriers • Develop standard reporting for carriers to understand their business and performance with TMC as a whole • Use data to predict trends and patterns that can lead to strategic initiatives with carrier partners • Lead and participate in annual reviews with core carriers • Develop and execute performance improvement strategies designed to achieve cost efficiencies and unlock key areas of mutual value • Drive growth, retention, and accountability with our carriers by leveraging data analytics to create value add solutions for both TMC and our carriers • Apply multi-faceted knowledge of market intelligence, carrier information and internal data/intelligence to identify new opportunities, provide customers with business insights, and improve mutual outcomes • Accountable to independently build carrier relationships, understand carrier’s business with TMC across all accounts • Continually grow understanding of transportation industry and trends • Other duties or responsibilities as assigned according to the team and/or country specific requirements• Hold Quarterly Business Reviews to review performance, progress, improvement opportunities • Establish and maintain Executive Level relationships • Drive carrier connectivity initiatives & strategies

Amsterdam

Managing/leading the operations team within TMC's largest account.Overview:• Service Delivery Excellence & Customer Satisfaction• Personnel Development and Management• Service Delivery “Operational Excellence” via Continuous Improvement approachBusiness Strategy:• Drive consistent execution that meets Service Delivery requirements and expectations• Leverage Operations Dashboards and internal analytics to understand areas of service excellence & service gaps, and work with teams on actions to address identified gaps• Utilization of continuous improvement methodology in management of KPIs for the service delivery team• Identify recurring service delivery interruptions & customer issues, drive root cause analysis and resolve via appropriate corrective & preventive actions • Key customer contact for Service Delivery (Operational) needs • Collaborate with multiple areas of the business to drive standardization of leading practicesTeam Leadership:• Lead and mentor direct reports providing regular feedback, coaching and guidance based on performance, dashboards and Personal Development Plan• Ensure that all assigned team-members have a solid understanding of customer business objectives and the plans to attain those objectives• Ensure service delivery team has resources required to execute day-to-day operations

Amsterdam

Managing a team of 7 people within TMC's largest account * 2 staff that managed all the EMEA carriers within this account* 2 staff that managed the Inbound from China to the 3 EMEA Distribution Centers* 3 staff that managed the EMEA Cloud Sector within the accountManaging the performance of each flow and monitoring metrics, dealing with fall outs and being sure corrective measures are implemented.Heading up projects and assigning tasks to the teams, reporting back progress and final presentations to customer management.Representing TMC teams to customer management and then relaying all messages back the teams to be sure the message and expectations are clear

Amsterdam

Evolved into a hybrid role, to begin with this as a Carrier Manager role managing carriers within TMC's biggest account, which involved:* Managing the selected carriers within the account* Reviewing data and analyzing carrier performance for monthly reviews* Managing carrier performance and reporting back metrics and corrective actions to customer* Escalation path for all carrier related fall outsThe second part of this role which turned into 80% of the time was looking after EMEA Cloud operations for this account (set up and maintaining). The flow started from the very beginning and then went into metrics, standards and processes. * Existing carrier relationships and then integration of new carriers* Mapping our EMEA Data Centers and all DC operations* Forecasting to carriers and visibility to all DC's* Reporting metrics back to customer

Amsterdam Area, Netherlands

Senior member within TMC biggest account (tech. Responsible for all ''Inbound'' product coming from China into Dubai, then The Netherlands and finally into England. Directly responsible for managing account relationships with several countries across Europe as well as assisting on account-wide team duties. Day to day operations consisted of tendering loads, ensuring correct and consistent capacity, working closely and building relationships with all carriers in regards to every loads, lead times and delivery exceptions, as well as finding solutions to the customer freight needs when the “normal” didn’t fit

Sydney, Australia

United World Enterprises is a family owned business founded in 1993 in Sydney Australia, primarily as an agricultural export trading firm. Since then it has backwards integrated with acquisitions and investments in grain packing facilities and cattle properties to ensure a more reliable and streamlined export process.Responsible for coordinating both bulk and containerised cargoes and the export of Hay and Grain into various parts of China and other international markets.Maintain strong customer relations and develop new networks of customers on an international scale in conjunction with building close business relationships with growers, packing plants, country merchants and shipping brokersRegister shipments, verifying the completeness and accuracy of all forwarding documentationCreate export documents and act as liaison between transport points

Sydney, Australia

Provide planning, reporting and analysis of maintenance operations that service airline IFE programs. Coordinate maintenance with PTS service locations and airline maintenance operations centers to provide resources to clear open defects in the shortest possible time. Additional areas of responsibility will include global maintenance planning, inventory management, trending, statistical analysis, presentation preparation and issues management

Amsterdam Area, Netherlands

Senior member of an account team that handled over 4000 shipments/movements per month covering road, sea and air. Directly responsible for managing account relationships with several countries across Europe as well as assisting on account-wide team duties. Day to day operations consisted of tendering loads, ensuring correct and consistent capacity, working closely and building relationships with all carriers in regards to every loads, lead times and delivery exceptions, as well as finding solutions to the customer freight needs when the “normal” didn’t fit

Sydney, Australia

Responsible for a fleet of 15-20 hard-sider, tipper, grain, and tanker trucks that ran Pace Farms freight Australia wide. Monitored and coordinated the schedules of over 40 drivers and ensured the end to end supply chain (egg to supermarket) ran smoothly by managing every aspect of the freight and delivery

Hamilton, New Zealand

A 24 hour role responsible for 30-40 refrigerated curtain-sider and hard-sider trucks that specialized in fresh food and produce New Zealand wide, took all freight bookings and insured all freight was delivered in time and in the most cost effective way possible

Hamilton, New Zealand

Responsible for a small fleet of trucks and ensured all the day to day deliveries were made within the required delivery window. In addition worked closely with our freight sub-contractors to arrange the relocation of our trucks if needed