Basant Kumar Email & Phone Number

Delhi, India

Toronto, Ontario, Canada

Network Operations Center EngineerWorked as a backup expert of the organizationwhich includes uploading and retaining the backupfiles to the cloud and company data center andrecovering files when neededHands on experience of installing the enhancedsupport tool "Automate" and knowledge of using it at its maximum capacity to support client and bring out ultimate client experience with positive smile backPerformed timely administration using concisetechnical writing techniques that provide thecustomer and internal staff with professionaldocumentationHands-on experience of upgrading firmwares andupdating the access control rules of different kind offirewalls like Sophos, Sonicwall, FortigateManaged and supported all networking and serveroperations including all network administratorfunctions (active directory, GPO tasks, creating newusers and emails, resetting password, monitoringnetwork traffic and load balancing)Used Virtual Machine manager to review, analyzeand resolve warnings to critical alerts on multipleVMsResponsible for providing maximum uptime for allservers (both SQL and Exchange Server), SANstorage and VMWare ESXi host.Gained knowledge of various software/hardwarefrom Microsoft Desktop and Server Operatingsystems, Cisco switches and firewallsWorked with senior staff for advanced-levelprojects, break-fix and work order implementationsWorked on a separate project which requires greatcommunication skill and great technical knowledge

Worked with Tekorder Inc. as Senior System Administrator. Supporting remote Servers/Workstations/Customer Support for USA client MONAT GLOBAL.1) Administration of Active Directory, Office 365, MS Azure.2) Administration of on premises Exchange Server 2016, 2019.3) Administration of Windows server 2012.4) Administration of Hosted Spam Filtering service Symantec Email cloud spam.5) Interacting with the clients to troubleshoot complex system/Application issues.6) Acting as a liaison between clients and third party software vendors to troubleshoot issues with their hosted applications.7) Planning and installing application upgrades.8) Managing Servers and Desktops/Laptops/MAC through ManageEngine Desktop Central.9) Managing daily tickets and SLA’s through ManageEngine ServiceDesk Plus.

Nodia

Remote Support Engineer L2/NOC Engineer for US Client (EveryNetwork/All Covered) 1) Managing USA client’s servers/workstations remotely performing log analysis and working on the root cause analysis of the problem reported. Ensuring the servers/workstations is properly maintained for issues.2) Management and administration of Windows and VMware Esxi 5.x, 6.x environments.3) Successfully manage multiple client accounts and time sensitive projects ensuring that technical and business needs are met.4) Administration of Active Directory, Office 365, MS Azure.5) Administration of Exchange Server 2007, 2010, 2013, 2016.6) Administration of Windows server 2003, 2008 R2, 2012 R2, 2016. 7) Administration of hosted Spam Filtering services Intermedia, Mimecast, ProofPoint, Office 365, Symantec email cloud spam.8) Installation of Monitoring agents, AV (BitDefender, Trend Micro), Remote agents on servers and desktops. 9) Monitoring and tuning Servers and Workstations to ensure maximum availability and performance.10) Building and installing application upgrades.11) Managing restoring and troubleshooting backup issues. Using Live Vault, Continuum Vault (Datto).12) Disaster Recovery using Continuum Cloud Assurance.13) Interacting with the clients to troubleshoot complex system issues.14) Acting as a liaison between clients and third party software vendors to troubleshoot issues with their hosted applications.15) Worked on ITSM ticketing tools such as Remedy, Connect Wise.

Gurgaon, India

Job Responsibilities: -● Administrate the network having more than 500 users, having more than 19 high-availability production servers and 5 remote locations ensuring up time and support. Investigate user and network problems, identify their source, determine possible solutions, test and implement solutions.● Plan and implement network security, including firewalls, applications, managing host security, file permissions, backup and disaster recovery plans and adding and deleting users.● Plan and implement on Virtualizations (VMware ESXI & Citrix XenServer 5.0).● Installation, Configuration and managing DNS, DHCP and AD, Partially IIS Server, SharePoint Server & WSUS.● Managing the apple Mac through Domain with the help of Centrify Tool.● MAC OS installation and Software and Hardware troubleshooting.● Working on Network based device Astrocom Power link which is used for the connectivity of Multiple WAN links for high internet Accessibility & load balancing.● Manage and administrate Mail server.● Working on network device Riverbed for the Proper Bandwidth Utilizations for WAN and LAN connections.● Installation and configuration of Trend Micro 6.0 (Anti Virus) and managing Clients. Creating policy for different groups.● Installation configurations of FTP servers (GeneFTP) at remote location also managing user and permissions for FTP.● Windows 2003/8, Win XP & Win7 OS Management Through remote using Dam ware, Team viewer and default Windows Remote desktop.● Installation, configuration of E-ticketing server (Sys Aid) for SLA and ticket management.

Bachelor Of Arts - Ba

Education record