Managed current customers and prospects and acquire new business through cold-calls and on-site visit introductions for Genuine (OEM), Aftermarket Auto Parts, Tires, Wheels and accessoriesResponsible for focusing on both existing customers and prospects by leveraging market research information to determine potential sales opportunities based on customer needs, competitive landscape and regional nuances.Developed and cultivated relationships with Parts Managers at automotive dealerships and wholesale auto parts distributors to determine product needs and competitive intelligenceMaintained current knowledge of industry trends, innovations and customer adoption and behavior to anticipate and proactively meet their needsThrough ongoing account contacts, identify situations that may signal opportunities for growth in sales.Established and maintained relationships with front line business managers based on trust and respect by understanding business challenges and needs.

Primary responsibility was ensuring all transportation services were provided are safe, reliable, and on-time with a high level of customer service for Apple Commute Alternative program. Managed special projects, direct or assist the overall operations of Apple Commute Alternative program by planning, evaluating and scheduling of bus routes. Responsible for establishing and maintaining working relations with Apple Commute Alternative management team, Loop transportation senior management, employees, vendors and working alongside an outsourced dispatch office ensuring an efficient and well organized operation. Met or exceeded all expectations from Apple by performing within Scope of Work (SOW), performed well by controlling deviation to Service Level Agreement (SLA)Reviewed and distributed Key Function Indicators (KFI) on timely basis which included Daily Activity reports, passenger counts, mileage reports, other client-specific data or QBR related statistics Established and maintained great working relations with Apple commute Alternative team based on trust, respect and loyalty with commute programWorked alongside HR department for recruiting, retaining and developing adequate coverage, fostered a great team of employees i.e. dispatchers, road supervisors and drivers to ensure all routes were performed in a safe and timely manner. Lead the team by example and with open door policy Ensured all operational activities were conducted safely, in compliance with all applicable Federal, State and local laws and regulations, and in accordance with Loop Transportation policies and guidelines Operated well within established account budget by controlling overtime, route and driver hours, fuel cost and by managing a cost-effective repair and maintenance program for all vehicles by internal and outsourced maintenance and body shop vendors.

Managed the day to day operations of door-to-door airport share ride shuttle and executive (Town Car) transportation business with fleet size of over 140 vehicles and 250 franchises/independent operators Handled all contractual services to include administrative functions, information systems, and compliance of all company procedures and policies and ensured compliance of local, state, and federal laws and regulation by office Management team, Franchise operators, and independent contractors Planned and provided strategic directions and strong leadership support to Operations Manager, Safety & Training Manager, Dispatch team, and all other key positions to ensure adherence to company policies, procedures and standards Accountable for compliance/adherence to all CPUC (TCP), SFO Airport (GTU), OAK airport, and SJC airport operational and all airports curbside Regulations and guidelinesFacilitated Quarterly meetings with (FAC) Franchise Advisory Committee members and provided strategic direction on all aspect of business, schedules, operating procedures at all bay area airports and possible changes in market.Procurement of fleet vehicles, monitored inventory equipment list, obtained cost estimates, evaluated proposals, selected vendors, and monitored contract compliance from all vendors.Administered a preventive maintenance and vehicles replacement program; maintained vendor relations with local mechanic shops to ensure fleet is safe according to all airports ground transportation department rules and regulation

Developed, managed, and monitored transportation vendor network of non-emergency medical transportation providers.Worked diligently to uncover and evaluate transportation vendors for sufficient coverage; interacted with Ambulance, Para Transit, and Taxi service providers to ensure vendor network is comprehensive in geographic and coverage mode.Interviewed prospective accounts, conduct on-site inspection of prospective accounts' operation, and review necessary information required for account approvalNegotiated profitable rates, developed and implemented vendor guidelines, on site visits for credentialsProvided successful operational guidelines to ensure all vendors are providing courteous, friendly and dedicated customer service and support to maintain the highest level of integrity, and responsiveness to customer’s transportation needs. Developed programs to promote customer satisfaction and better vendor performance; acted as a key resource and escalation point for customers and vendors and built long term partnerships based on trust and respect to get preferential treatment for our customers

Assisted in recruitment, credentialing, contracting, maintaining diverse coverage, and monitoring all associated documentation to form a strong transportation vendor network on behalf of our clients. Provided interpretation and assistance in compliance with all MTM policies and reporting procedures and assisted in educating vendors regarding Pick Up and Drop Off times (PUDO) and signaturesParticipated in planning, revisions and implementation of MTM Vendor Guidelines, Services Agreements and Amendments to Services Agreements and participated in planning and execution of Regional Provider meetings; this included promoting and maintaining facilities and vendor partnerships, managing change effectively, and establishing collaborative working relationships with all levels of staff and departmentsConducted on-site visits to performed vehicle inspections, transportation provider credentialing, and insurance oversight to ensure quality and safety