Ashlee Bennett Email & Phone Number

St. George, UT, US

Remote

• Implemented meticulous patient record organization and information management to ensure the accuracy of all clinical assessments.
• Identified and resolved data discrepancies, streamlining processes and bolstering efficiency.
• Actively engaged in process refinement initiatives, enhancing quality and productivity.
• Provided administrative support, ensuring HIPAA compliance in medical record management and data entry.
• Developed comprehensive training handouts for new hires based on personal training notes, filling a critical gap in the company's training resources and ensuring consistency and effectiveness in onboarding processes.

Salt Lake County, Utah, United States

• Managed COVID-related absence claims from intake to resolution, ensuring timely processing and support.
• Demonstrated empathy in assisting Amazon employees impacted by the virus, fostering trust and rapport.
• Utilized cross-departmental communication channels for effective case management and reporting.
• Adhered to strict confidentiality protocols in handling sensitive employee information.

Lehi, Utah, United States

• Achieved consistently high client satisfaction scores of 4.8 or higher.
• Exceeded Key Performance Indicators (KPIs), contributing to team success and client retention.
• Utilized software tools like Salesforce and miSecure for account management and detailed reporting.
• Implemented exceptional client support strategies, including effective de-escalation techniques, to promptly resolve customer issues and foster positive relationships, thus enhancing the client experience and ensuring.

Lehi, Utah, United States

• Guided clients through Social Security benefits application processes, ensuring comprehension and compliance.
• Managed client intake processes, collecting essential information and medical histories for accurate case management.
• Maintained meticulous case files and electronic medical records (EMRs), facilitating attorneys' preparation for hearings.
• Implemented efficient document management practices, optimizing file organization and accessibility.
• Devoted time to understanding each client's specific disabilities, enabling me to build strong connections and become their dedicated advocate.

• Provided guests with exceptional customer service.
• Boosted daily productivity by more than 20% by coming in early to prepare ahead of time.
• Successfully up-sold hotel services to maximize revenue.