Taking online courses to build and develop applications for Android tablets.

Taking online courses while working part-time.

Gave technical advice to the leadership teamReported back to management any stations that went offlineGuided users on best practices when working onlineProvided technical consultation to users when neededRepaired software malfunction on printers and fax machines

Studied programming in C++, JS, and PHP (night school).

Participated in a variety of different experiments around human annotation in multimedia, sentiment analysis and search engine result evaluation Reviewed and annotated data Evaluated search engine results and prioritized information

Programmed cable and DSL modems Supported IPTV software-related problemsRemotely fixed Windows and Macintosh internet-related problemsProvided telephone support for end-users

Configured Macintosh Operating Systems for Internet accessSet Mail settings in Macintosh and provided technical support for data transfer issuesSolved Microsoft Exchange 2008 webmail intermittency and escalated ticketsSet SSID and PSK encryption on Cisco routers and configured firewall settingsDeleted computer viruses and configured Rogers Online Protection firewall to block harmful websitesTroubleshot DHCP and DNS problems and corrected TCP/IP settingsAnalysed degraded Internet speed for cable and WiFi

Level 1Provided technical phone support for ScotiaBank employeesAnswered inbound calls and made outbound calls in a timely and courteous mannerMonitored and maintained remote Ethernet networks Followed diagrams to repair network connectivity issues and corrected software faultsInstalled, configured, tested and troubleshot Lotus Notes 8.5 remotelyTroubleshot different Blackberry problems, such as email synchronization and connectivityEstablished a good working relationship with customers

Set up and managed user accounts, security issues (file / directory access), configured print queues, network printers and remote access serviceMaintained registry profiles for local and roaming users and provided desk administration supportWorked with virtualization software such as Microsoft Virtual PC Verified computers were updated with latest anti-virus software and dealt with malware and virusesTroubleshot many issues dealing with browsing the internet and email setup and usageResearched issues and Setup On-site Repair for customersProvided desk administration supportMade sure refreshed users had all their previous software installed and working properly on their computersCreated tickets when a particular software was not available on our server

Instructed first year students on using Avometers, Oscillators, power supplies and other electric devices in our labsHelped students with their work in the case of absence of their instructorManaged a list of supplies provided by the collage for students, such as resistors, diodes, cables, routers, etcInventoried the college supplies periodicallyChecked the lab computers periodically for connectivity to the server and ran antivirus programs on themPerformed periodic checks on Cisco routers and troubleshot them in the occasion of software malfunctionSupervised students end of semester exams

Troubleshot out of service computers and maintained current onesInstalled a number of software at the employer's discretion, such as Office Suite 2003, antivirus and other antimalware programs, and made sure all updates were installedUpgraded old computers and installed their driversGave technical advice to the leadership teamHelped adult learners to complete their intermediate to advanced lessons in Word, Excel, PowerPoint, Outlook and Internet Explorer

Managed file systems, storage devices, network servers and workstationsSupervised and maintained company-wide user activity to ensure the integrity of multiple licensing softwareAssisted in network cable layout and installationHelped students complete their computer lessons in Word, Excel, PowerPoint, Outlook and Internet ExplorerTyped midterm and end of term examsProvided computer lessons for transferred students Updated and ran anti-virus programs on all computers periodicallyProvided preliminary reports to management on any computer or printer that went out of service in our lab