• Debugging live Video KYC (VKYC) for re-agents involves identifying and resolving issues that may ariseduring the VKYC process. • Use logging and monitoring tools to keep track of API calls made during the VKYC process. • Check for any errors in the requests or responses. Look for error codes, messages, and other relevantinformation in the console of the Re-Agents. • Monitor server metrics (CPU, RAM, storage) using Grafana to optimize performance. • Use Postman Tool to… Show more • Debugging live Video KYC (VKYC) for re-agents involves identifying and resolving issues that may ariseduring the VKYC process. • Use logging and monitoring tools to keep track of API calls made during the VKYC process. • Check for any errors in the requests or responses. Look for error codes, messages, and other relevantinformation in the console of the Re-Agents. • Monitor server metrics (CPU, RAM, storage) using Grafana to optimize performance. • Use Postman Tool to test the curls and get response against the API, also check the logs and identify theissue. • Utilized Postman for various API operations including updating, pulling, pushing, and deleting data. • Participated in after-hours deployment and conducted end-to-end testing to ensure VKYC functionality. • Deploy the tag via Jenkins and build the pipeline in the UAT environment. • Reproduce bugs in UAT and Production environments and creating corresponding Jira tickets. • Follow up on reported bugs, obtain Root Cause Analysis (RCA), and communicate findings and solutionsto client. • Check for the error codes via Grafana and share the logs with the Dev Team for further analysis. •Monitor Rabbit-MQ queues to maintain smooth VKYC process flow. • Manage and resolve Fresh-Desk tickets related to VKYC queries and support issues. Show less

• Install and maintain equipment and software.• Perform remote troubleshooting.• Maintain and upgrade equipment as needed.• Test, install and set up application programs on user workstations.• Test network connections.• Install and configure computer Hardware & Software, including processors,memory,storage devices, input/output controllers, and other components.• Installation and configuration of printer.• Manage user accounts, passwords, and otherinformation… Show more • Install and maintain equipment and software.• Perform remote troubleshooting.• Maintain and upgrade equipment as needed.• Test, install and set up application programs on user workstations.• Test network connections.• Install and configure computer Hardware & Software, including processors,memory,storage devices, input/output controllers, and other components.• Installation and configuration of printer.• Manage user accounts, passwords, and otherinformation of the organization using ActiveDirectory.• Troubleshooting software or hardware problems on computers.• Formatting system and Data backup.• Installation and configuration of Outlook & Office 365.• Installation of Windows operating system such as Windows 10/11. Show less

•Providing assistance in case studies activities to perform analysis on daily reports and ongoing requirements from clients also by making them more feasible.• Engaging in routine key deliverables of reports, summaries and dashboard (KPI's) of campaign related data.• Tracking and recordkeeping of weekly/monthly activities performed by team and sharing statistics anddashboard to sustain mobility and enhancement.• Engaged with the database team to provide backend technical… Show more •Providing assistance in case studies activities to perform analysis on daily reports and ongoing requirements from clients also by making them more feasible.• Engaging in routine key deliverables of reports, summaries and dashboard (KPI's) of campaign related data.• Tracking and recordkeeping of weekly/monthly activities performed by team and sharing statistics anddashboard to sustain mobility and enhancement.• Engaged with the database team to provide backend technical support to customers when required.• Create various daily, weekly, monthly and quarterly reports as required by Client.• Eyeballing the data and reports for better quality deliverables.• Product Management and Customer Engagement. Show less