Bassem Saeed Email & Phone Number

- Leading Digital Transformation team and provide support and guidance whenever needed.- Establishing delivery frameworks according to projects nature and customer needs.- Conduct periodic review meetings with PMs and provide the required guidance and support.- Prepare a consolidated status report for running projects to executive level.- Building required.

Saudi Arabia

- Participated in an international multi-vendors “Digital Transformation Program” by delivering the “Order Management System”, following SAFe as scaled framework for delivery with cost over 15 Million USD for one of the telecom operators in Gulf.- Managing project scope and change control (Change Requests (CRs)) and escalating issues where necessary..

Saudi Arabia

* Managing “Customer Experience Management” multiple projects with vendors like Huawei, Giza Systems, masterworks, etc.* On-site and remote customer interface experience.* Maintain synchronization between vendors and internal teams.* Participated in delivering a mega custom digital community platform.

* Guide the team and organization on how to use Agile/Scrum practices and values to deliver a valuable product to customers and to fill in the intentional gaps left in the Agile/Scrum frameworks. * Facilitate Scrum meetings (daily stand ups, Sprint planning, retrospectives).* Collaborate with Product Manager and technical manager to define the products.

Egypt

* Managing different projects in multiple domains (Digital, Fixed, EBU, CC, etc.).* Managing several big tickets in a fast and efficient ways.* Establishing war-rooms to ensure high quality solutions. * Ensure projects alignment with IT strategic objectives, while highlighting all potential strategic strengths and weaknesses.* Collaborate with stakeholders.

* Team coaching for agile SCRUM Practices.* Prepare projects status reports for management.* Conduct Iteration Planning meeting.* Hold Stand-up meetings for project progress follow-up and any issue.* Demo meetings to check the iteration output and get feedback from business side. * Retrospective meetings for continuously improving the process

Egypt

* Participated in multiple domains projects (Oracle, Telecom, Products, etc…).* Setting the proper process to ensure deliverables with built-in quality.* Participated in defining project scope, objective, work plan, resources allocation, and schedule.* Manage changes to the project scope, project schedule, and project cost.* Scrum master for agile based.

* Managing and coordinating 7 mobile applications projects, 5 of them are simultaneous projects using both waterfall and agile methodologies.* Planning projects, handling effort estimation and preparing schedules.* Managing projects issues, risks and conflicts. * Monitoring & controlling actual performance against budgets & schedules.* Provide on-time.

- Prepare month-end account reconciliations (primarily cash, accrual and prepaid accounts).- Verify that payable transactions comply with financial policies and procedures. - Monitor accounts aging to ensure payments are up to date.- Reply to vendor inquiries. - Maintain listing of accounts payable.

- Set-up new customers in the Enterprise Resource Planning (ERP) system.- Ensure correct coding of all customer invoices and payments in the ERP system.- Maintain and organize support for customer remittances (wire & credit card payments).- Responsible of cash.

- Answers customer inquiries/communications as required.- Resolves service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.- Attracts potential customers by answering service.