Batul H. Email & Phone Number

Dubai, United Arab Emirates

Worked on Projects Like - 1. Robotics - Automation of 2 processes to increase efficiency and avoid human errors so that the team members could be utilized for other complex processes. 2. GSSP (Global Sales and Servicing Platform) - Integration of Online Applications with backend systems. With the GSSP integration piece, it has helped the team not only to reduce the overall turn around time on application where the new business applications are available for processing with 60 minutes of submission verses 1-2 day in the paper process. Also, this has helped in overall quality of business considering we no longer do manual data entry on these applications. This is digital feed that flows from front end system to back end application.Won the Global Customer Service & Operations 2021 Cycle 3 – Above & Beyond Award for this project.

Dubai, United Arab Emirates

1) CRS (Common Reporting Standard) project handled independently which is mandatory for all the Financial Organizationsa) CRS Is a mandatory tax declaration for Individuals and entitiesb) Coordinating with all the MetLife customers to submit these forms c) Validating the forms and reverting to customers if invalidd) Processing these data in the system2) Reviewing, Closing, Escalating to Compliance - Alerts related to PEP, OFAC and Sanction based countries3) Working in the Bank Operations department –a) Receiving the original Insurance applications from Banks and Brokers & entering in the systemb) Auditsc) Policy Issuance - Timely dispatch of policy documents to customers, banks and brokersd) Reviewing the root cause of the returned documents and coordinating with the customers and clients for re-dispatch4) Handling the Policy Office Services - Reviewing and making changes to the Customer’s Insurance policies as requested5) Making various business reports6) Underwriter for General Insurance

United Arab Emirates

1. Training and development of the team members2. Making Various Reports3. Provide status reporting of team activities4. Handling complaints (from both staff and clients)5. Financial responsibilities and Ordering stock (where applicable)6. Reporting to senior level management 7. Escalate issues which cannot be resolved by the team

United Arab Emirates

Worked for RSTN Momentum Consulting, which is a solution provider and systems integrator for document imaging, enterprise content management, workflow and business process management.Professional Responsibilities: (Dubai Properties and MetLife Insurance project)• Conversion of paper documents from 3 x 3 inches up to large format drawings to electronic documents• Indexing and quality control, document retrieval and delivery, back file conversion reports• Coordinating with clients and vendors

Pune Area, India

Worked at eClerx Services Limited this is a KPO. EClerx is among India’s top 25 ITES and BPO companies ranked by Dun & BradstreetJob Profile:• Worked for Dell™ Computers as Brand Assistants• Content advisers who are responsible for analyzing and drafting the content for Dell™ computers online and offline products.Professional Responsibilities:• Responsibility of a team leader• Daily client interactions (Clients from Asia-Pacific regions)• Collaboration with all the teams working for Dell™ computers• Preparation of quarterly business reports which are presented to the managers of Dell™• Understanding Dell™ business and its requirements to improvise the process

Pune Area, India

Worked at WNS - Ntrance Customer Services Limited for Norwich Union (AVIVA).Professional Responsibilities: • Worked in the Life and Pensions Department responsible for dealing with Customer’s Insurance Policies.• Part of the ‘Audit Team’ where my responsibilities were similar to the ones at Progeon Limited.

Pune Area, India

Worked at Progeon Limited (an Infosys company). I worked for Cisco, USA.Job Profile: Booking of Cisco hardware and software products as well as dealing with service contracts for these products. I was an active “Audit Team Member” in-charge of a team of 40 agents.Responsibilities as an Audit Team Member in Progeon Limited:• Perform Team and Process Audits on a daily basis which included meeting the team SLAs and making audit reports• Delegating the tasks to the team members• Performance evaluation of the team and impart process training to team members to increase the versatility of the team• Prepare various audit reports and performance reports• Client Interactions

Pune Area, India

Worked in City International School as a Pre-school teacher. Organized summer camp for preschool children.

Master’S Degree, Communication Media For Children, Not Completed

Specialized in below subjects: • Understanding Cinema – Theory • Introduction to Mass Communication – Theory • Activities for Children –.

Cyber Crime Investigator, Cyber/Computer Forensics And Counterterrorism, More Than 70%

Learned the below: • Internet Fundamentals • Hidden Web • Coding for the web • eBanking Attacks • Web Hacking • Web Investigation • Email.

B.H.Sc, Human Development - Early Childhood Care And Education, A

Specialized in below subjects: • Child Nutrition and Health – Theory + Practical • Early Childhood Education – Theory • Child Welfare –.