Possess a deep understanding of telecommunications products and services and technical knowledge to effectively communicate product features, benefits, and specifications to both internal teams and customersHandle complex customer queries and escalations, contributing to high levels of customer satisfaction.Work closely with sales/customer care associates to ensure they are well-informed about product updates, features, and troubleshooting proceduresCollaborate with the sales team to provide product expertise and support in complex sales situations.Develop and deliver training programs for sales teams to enhance their product knowledge, sales techniques, and customer-centric approachAct as a point of contact for the sales team regarding technical aspects of products and services.Collaborate with technical support teams to address and resolve customer issues promptly

Assisted customers as they shop for new products or servicesMade product suggestions according to the wants and needs of customersExceeded weekly, monthly, and quarterly sales quotasUsed strong research skills and deep knowledge to answer any questions about services

Acquired new customers with leads providedCollaborated with customers to understand their needs, address their questions, and recommend suitable solutionsPromptly resolved customer complaints to ensure maximum satisfaction.Assessed customer needs and provided assistance and information on product features.Stayed informed about offered products and discuss available options.Collaborated with internal teams to ensure customer satisfactionExceeded sales targets and goals