Bavanpreet Kaur Email & Phone Number

A Family And Community Services graduate from Lambton College, I am interested in Customer Care, Database Management, and Facility Management. During my college years, I have been involved in various activities:Volunteer Experience:-- Collaborated with 11 departmental interns in planning and organizing a donation drive for 300 underprivileged kindergartners; received Contribution to CSR Award from the organization for raising over 200K in funding for the drive- Co-led volunteer group of 30 to serve 5000+ people at five sites struck by earthquakes and other natural calamities; organized stress debriefing sessions for post-disaster trauma recovery, won a community awardAdditional Information:-Language:- English, French, KoreanHobbies:- Riverboarding, Ukulele, Bagpipes

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  Security Professional

  Magnum Protective Services Limited

  Aug 2022 - Present - Toronto, Ontario, Canada

  As concierge at Magnum Protective Services Limited, I provided timely customer service via telephone and emails by processing client issues and request using the internal CRM software.I coordinated with the Account Management team to track and monitor the metrics for client relations, formulating up-selling strategies to increase revenue.Key Achievements :-- Offered geriatric care services to 50+ families ranging from housing options, home care, legal and financial consulting; assessed client needs and rendered personalised services leading to increased client satisfaction- Supervised voice and non-voice customer service representatives in customer support center; managed over 300 customer service representatives to sell over $250,000 worth of products and services quarterly

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  Lambton College

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