Bob Blackburn Email and Phone Number

- Progressed through leadership roles as SME for product intent leadership and innovation in acquisitions, platform conversions, and overall loan asset integration strategies. Continually build and maintain positive relationships with all tech lines of business to incorporate feedback and improve processes.- Accountable for software engineering and delivery on 10 agile teams including feature delivery, technology product management, and key risk and vulnerability reduction activity on the highest volume APIs in Capital One, serving traffic for most customer-facing experiences.

- Selected as Program Lead for Clearing the Way developer enablement initiative. Spearheaded the formation and operationalization of Enterprise Tech Backlog (ETB) to funnel tech intent through a single source, contributing to the success of regulatory and Board level commitments. - Organized and led multiple working sessions to understand and meet developer needs and intent producing teams. Aligned roadmap, goals and processes across 10 business lines, 1500+ agile teams and nearly 10,000 tech associates.

- Lead Credit Servicing Tech value stream and represent technology as SME for quality and innovation in acquisitions, platform conversions, and overall loan asset integration strategies.• Currently managing a team of 45 professional software engineers and managers responsible for new application builds and various product enhancements spread over 23 systems and $110 billion in assets. Responsible for $12 million-dollar annual budget.• Recipient of Commercial Banking Excellence Award (2017); nominated by direct reports. • Enable and facilitate innovation in internal engineering through initiatives including hackathons and build versus buy decisions for new capabilities. Manage and transform talent from vendor-based technologies to internal software engineering.• Led Credit Servicing delivery transformation from Waterfall to Agile. Established four agile teams; trained team and product owners utilizing critical communication and presentation skills cultivated over two decades in the financial industry. • Collaborate in cross-functional teams to coordinate programs, overcome roadblocks, and create action plans for defining and driving the overall vision. Partner with groups including Marketing and Customer Service to ensure aligned deliverables. • Enhance software vendor relationships (FIS/ACBS, McCracken).

Planned and executed large-scale system enhancements and new implementations to the ACBS commercial lending platform. Analyzed business processes and solidified key relationships.• Developed solutions for middle market and large corporate bank portfolios; key clientele included GE Capital, Bank of Oklahoma, Chevy Chase Bank, Capital One, etc.• Managed commercial loan conversions including data mapping, end-to-end testing, and source-to-target reconcilement totaling over $15 billion in outstanding principal balances.• Utilized analytical and quantitative skills to interpret and synthesize data to drive projects. Linked system features with strategic objectives to provide optimal business solutions.

Progressively promoted as a direct result of loan production process management, technical initiatives, and overall optimization. Managed daily process for the loan booking team to AFS.• Reassessed and redirected goals, developed team, and increased quality output 15%.• Engaged and coached team members to promote cross-functional collaboration within a matrix environment, personal development, and a client-first, results-focused mindset.

Selected to plan and execute BLAST credit fulfillment system testing, enhancement, and troubleshooting. First contact as system support for Loan Operations internally/externally.• Met regularly with relationship managers throughout five-state market to gain user experience insight. Provided training to improve system usage for commercial and small business users in Texas, Denver, Phoenix, and Minneapolis. • Built and implemented electronic workflow tool within loan origination to standardize and streamline processes without any additional expense.