Review and answer general payment received/delivery, invoice delivery/options, and process inquiries to provide a superior customer experience for customers (internal & external).Process and assist customers with credit card payments via phone.Review customer invoice requests to provide solutions that provide a win-win solution for the customer and the company.Partner with and share information real time with team mates regarding client needs/issues/resolutions and ad hoc procedure improvements.Review and research advertiser accounts receivable ledgers to provide reconciliations and solutions to inquiries.Provide feedback and solutions for workflow and policy opportunities.

- Assisting VP Quality and Technical Operations- Provides administrative and clerical support including correspondence, typing, filing, research, and various projects- Practices good judgment, discretion, and confidentiality of sensitive information regarding department activities- Creates intricate spreadsheets, Word documents, and/or PowerPoint presentations.- Managing calendars on a daily basis- Arranging travel and hotel accommodations- Coordinating meeting and event arrangements- Preparing monthly reports for Project Management and QTO- Collecting data and creating an array of presentations to be presented up the chain of leaders- Complete weekly expense reports - Active in the Employee Engagement Committee - plan company events on and off site

- Receive and direct visitors.- Create spreadsheets, presentations and file as requested.- Order and maintain office and kitchen supplies.- Manage catering delivery/setup for meetings upon request.- Handle outgoing and incoming packages with UPS/FedEx.- Assist with any additional requests that may be asked.

-Resolved administrative problems by analyzing information; identifying and communication solutions.-Maintained rapport with customers, managers, and employees by arranging continuing contacts; researching and developing new services and methods; setting priorities; resolving problem situations.- Provided technical support for the client companies’ computer systems and applicationsto local and remote users.-Investigated and resolved software and hardware problems of computer users in a fastpaced, high demand environment-Setup computers and profiles for new employees -Ordered stock/supplies and organized daily-Handled outgoing and incoming packages with UPS/FedEx-Identified, collected and organized data from multiple sources for input into monthly/quarterly reports-Monitored project status including open and release projects-Provided assistance to billing trigger validation and ensured that any billing changes in the billing triggers were updated in respective contracts

-Ensuring high levels of customer satisfaction through excellent sales service.-Assessing customers needs and providing assistance and information on product features.-Welcoming customers to the store and answering their queries.-Maintain supplies/stock and cleanliness of store