Brandon Bunnelle Email & Phone Number

Davenport, Iowa, United States

In my current role as "Service Desk Tech Lead", I am the highest level of escalation for technical related problems on our Service Desk across all 3 of our core teams. I support our T3 Technicians, as well as our Team Leads, when issues become more involved or result in more urgent needs. My time is spent assessing, developing lasting solutions and leading the implementation process to ensure that our customers have a reliable and functional technical environment to perform their daily office duties.My other responsibilities include more administrative work such as training, creating documentation for our knowledge base and assisting upper management on developing better business practices and assisting in the hiring process.

Davenport, Iowa, United States

In my T3 role, I was primarily responsible for assisting my team with all ticket escalations that required more involved work or assisting with more critical "service down" scenarios.I worked hand in hand with the Team Lead to keep a pulse on recurring issues and develop action plans to address root issues and provide long term solutions for our customers.

New Philadelphia, Ohio

Computer and Server Installation and Management, Network and Security Management, Web Design and Hosting, Customer and End User Technical Support, Social Media Marketing, Video Streaming Services.

New Philadelphia, Oh

Newcomerstown, Ohio

- Infrastructure: Manage and maintain all servers (physical and virtual), desktops, laptops, tablets, switches, routers, firewalls, cell phones and phone system. I have extensive knowledge in VMware vSphere, ESXi, SANS, Active Directory, Group Policy, DNS, DHCP, Permissions, Security including SSL/TLS encryption, SQL Databases, ODBC, Exchange, RDS (Previously Terminal Services), Networking, VLANS and Inventory. I have a moderate but ever expanding knowledge of PowerShell, Batch, WMIC, PStools including PSEXEC, and other various tools and scripting languages.- Project Management: I identify problems in our infrastructure and develop plans to optimize workflow and stability as well as prioritize the company agenda and execute aspects of projects based on severity.- Troubleshooting: I diagnose and repaired all hardware and software problems with real time monitoring tools, remote control and a ticketing system. - End-User Support: I support over 100 staff members and their technology across 4 offices in person, over the phone and remotely. We have 2 locations in Ohio and 2 in West Chicago. This does require some travel.- Web Admin: Manage all web related entities including but not limited to Web Hosting, Domains, DNS, SSL/TLS Encryption, Online Storage, Databases and SEO (Search Engine Optimization).- Web Developer: Design and code our website using all the latest tools, frontends, backends and programing languages including but not limited to HTML, XHTML, HTML5, Java, and PHP.- Tools: Adobe Creative Cloud Including Dreamweaver, Photoshop and Premier, Gimp, Inkscape, Filezilla, Joomla, Google API, Drupal, and Apache.- Purchasing: I interface with our vendors to find the best deal on software and hardware for our company, receive quotes and issue PO's.I am currently working toward continued education by receiving the following certifications:Microsoft MCSEVMware vSphereCompTIA A+CompTIA Network+CompTIA Security+CompTIA Server+

- Web Admin: Manage all website related entities including but not limited to Web Hosting, Domains, DNS, SSL and TLS Encryption, Online Storage, Databases and SEO (Search Engine Optimization).- Web Developer: Design and code websites using all the latest tools, frontends, backends and coding - Databases: SQL and other RDMS variants- Tools: Full Adobe Suite Including Dreamweaver & Photoshop, Gimp, Inkscape, Filezilla, Joomla, Google API, Drupal, and Apache.- Sales: I manage leads and follow them, send out sales materials and meet with clients both at the time of sale and do follow up visits for any future needs.

New Philadelphia

- Infrastructure: Manage and maintain all servers, switches, routers and phone system.Project Management: I identify problems in our structure, come up with plans, prioritize our agenda and execute aspects of projects based on severity.- Web Admin: Manage all website related entities including but not limited to Web Hosting, Domains, DNS, SSL and TLS Encryption, Online Storage, Databases and SEO (Search Engine Optimization).Web Developer: Design and code websites using all the latest tools, frontends, backends and coding- Databases: SQL and other RDMS variants- Tools: Full Adobe Suite Including Dreamweaver & Photoshop, Gimp, Inkscape, Filezilla, Joomla, Google API, Drupal, and Apache.- Troubleshooting: I diagnose and repaired all hardware and software problems- Team Building: I help build and develop training environments where our nursing staff can feel comfortable asking questions and create smaller group trainings for those who needed more 1 on 1 type training.- End-User Support: I support over 120 staff members and their technology across 3 offices in person, over the phone and remotely- Training: I personally manage and lead training on our EMR (Electronic Medical Records) software and technology, classroom style, after new staff is hired.- Video and Audio Editing: I shoot and edit training videos from outside training services for staff review.