Brandon Carson Email & Phone Number

San Jose, Ca

• Migrate Legacy Microsoft Access Databases used for Document Control to MySQL• Manage hardware and software IT support for a firm of patent attorneys and staff• Drive and maintain network and user-end security• Monitor and maintain company email domain, patent and billing databases, files, permissions, and backups• Purchase, Install, and Configure office hardware and software within strict budget constraints• Create Virtual Machines to house legacy services on new hardware• Provide emergency on-call 24/7 support• Train employees on new software and create tutorials for self-learning• Establish a robust network with failover, load balancing, and custom firewall rules to ensure uptime and security• Develop and manage office VPN to allow employees to work remotely• Setup and management of Linux file server and backup solution using RAID Technologies

• Design, create, and deploy High Availability global logistics solutions using LAMP technologies and Full Stack development in an Agile Environment• Developing a logistics application to optimize transportation strategies and routes for Western Digital products using HTML, CSS, JavaScript for Web Development, PHP for Back-end Development.• Work directly with stakeholders and cross functional teams to plan, architect, and document feature requests• Design database schemas and document stores in MySQL, MariaDB

• Work with Site Lead to develop automated dashboard for program management KPI’s • Create and update Process Procedures for engineering• Deploy software with Version Control using Git and Bitbucket to the customer• Manage software change requests through Jira Kanban boards and Confluence using the Agile Process• Develop VBA scripts to automate repetitive tasks and streamline data entry pipeline• Audit Configuration Management processes to ensure Level 3 CMMI Certification compliance

San Jose, California

• Managed Technology Services Center• Diagnosed and solved Windows PC, network setup, and troubleshooting device connectivity issues• Responsible for customer inquiries about new products, such as Chromecast, Apple TV, Routers, GPUs, and CPUs • Provided tailored solutions to meet customer needs• Ranked #1 in customer satisfaction in the district with a score of 92%