Brian Dunkel Email & Phone Number

Sun Prairie, Wi, Us

Sun Prairie, Wi, Us

Madison, Wisconsin, United States

Madison, Wisconsin Area

Responsible for interacting with the hiring establishment's customers through a two- hour trivia game including set-up and breaking down audio/visual equipment, customer engagement, and game preparation.

Madison, Wisconsin, United States

Delivery and set-up for catering events ordered through City Barbeque. These events include private parties, corporate events, weddings and more.

Madison, Wisconsin, United States

Responded to inquiries regarding employee benefits by phone and email. Forward any advanced issues to appropriate departments/stakeholders. Scanned older documents into employee relationship management software. Mailed benefit documentation to current and former employees.

Madison, Wisconsin, United States

Responsible for overseeing the day-to-day On The Road (OTR) Dispatch and IT Operations for Main Point Logistics, LLC (MPL). Monitors, tracks and provides support to assigned Dispatchers and Delivery Associates to ensure station and safety compliance in all measurable areas. Provides leadership, education, coaching and disciplinary action as needed. Supports all technical business functions through process creation and evaluation. Creates and manages company social media profiles and drives… Show more Responsible for overseeing the day-to-day On The Road (OTR) Dispatch and IT Operations for Main Point Logistics, LLC (MPL). Monitors, tracks and provides support to assigned Dispatchers and Delivery Associates to ensure station and safety compliance in all measurable areas. Provides leadership, education, coaching and disciplinary action as needed. Supports all technical business functions through process creation and evaluation. Creates and manages company social media profiles and drives engagement. Show less

Madison, Wisconsin, United States

Madison, Wisconsin, United States

Madison, Wisconsin, United States

Madison, Wisconsin Area

Receive medical provider and office staff information and enroll them to view their Exact Sciences results using our EPIC-based system. Contacted medical providers by phone and/or email to confirm any information that was not clear.Correct errors on orders by contacting medical providers directly to ensure accuracy and gather any missing, required information.

Madison, Wisconsin Area

Directly responsible for medical provider outreach that included sending bi-weekly results. These reports summarized the medical provider's Exact Sciences orders and results allowing them to better track their patient's compliance and need for new screening. Handled large amounts of Protected Health Information (PHI) while following HIPAA regulations on the handling of the data. Communicated with medical providers and their offices via fax, email and telephone.Additionally, I was… Show more Directly responsible for medical provider outreach that included sending bi-weekly results. These reports summarized the medical provider's Exact Sciences orders and results allowing them to better track their patient's compliance and need for new screening. Handled large amounts of Protected Health Information (PHI) while following HIPAA regulations on the handling of the data. Communicated with medical providers and their offices via fax, email and telephone.Additionally, I was responsible for tracking daily, weekly, monthly and quarterly department workflow. This included daily updates to management including the number of team tasks completed and our average turn around time. Created a system using the tools available, predominantly Microsoft Excel and Microsoft CRM, to create a database tracking all work entering and being completed by our team. This allowed me to provide forecasts on the amount of work that would need to be completed to maintain our desired turn around time to management. Show less

Madison, Wisconsin Area

Hired as the third member of the Program and Information Management (PIM) team to support the laboratory's growth. Our team's focus shifted as business needs necessitated. As a result I performed many tasks, including the coordination of outbound calls to patients regarding our results, creating tools using Excel to track tasks and calls, and initiated the Provider Status Report program under the direction of my Project Manager. I also acted as team lead and primary contact for the PIM team… Show more Hired as the third member of the Program and Information Management (PIM) team to support the laboratory's growth. Our team's focus shifted as business needs necessitated. As a result I performed many tasks, including the coordination of outbound calls to patients regarding our results, creating tools using Excel to track tasks and calls, and initiated the Provider Status Report program under the direction of my Project Manager. I also acted as team lead and primary contact for the PIM team when our Project Manager was at other office locations or in meetings. Show less

Madison, Wisconsin Area

Responsible for planning, recording, editing, and hosting each episode. Also responsible for social media marketing, brand management, and graphic design of all projects related to the podcast.Podcast available for download at http://unadulteratedbs.net/ and wherever podcasts are available.

Madison, Wisconsin Area

Working primarily out of Sprecher's Restaurant and Pub in Madison, Wisconsin, I acted as host for a weekly trivia show. As host, I was responsible for interacting with the establishment's customers through a two-hour trivia game. Also responsible for setting up and breaking down of equipment and distribution of prizes at the conclusion of the game.

Middleton, Wi

Travelling to different grocery stores to stock and face shelves with product provided by Frank Beverage Group.

Exact Sciences Laboratories

Cottage Grove, Wi

Primarily performed quality reviews of our Customer Tech Support agents that included reviewing their customer contacts and data entry for accuracy and adherence to company policy. Reported to management on employee performance on these reviews. Met individually with employees to discuss these reviews and provide suggestions if improvement was necessary.Additionally, I would track and forecast call volumes for the Customer Tech Support department. This information was provided to… Show more Primarily performed quality reviews of our Customer Tech Support agents that included reviewing their customer contacts and data entry for accuracy and adherence to company policy. Reported to management on employee performance on these reviews. Met individually with employees to discuss these reviews and provide suggestions if improvement was necessary.Additionally, I would track and forecast call volumes for the Customer Tech Support department. This information was provided to management for use in making staffing and coverage decisions for the contact center. Show less

Madison Area, Wisconsin

Take scores, statistics, and highlights via phone, fax or email for high school, college and recreational sports. Enter information through Web-based data entry to be published both online and in print.

Middleton, Wi

Facilitate communications between deaf/hard of hearing customers and hearing customers.

Assisted TDS Metrocom business customers with making payment arrangements that fit both the customers’ financial needs as well as the companies.

Madison, Wisconsin Area

Assisted VISA and MasterCard credit card holders with balance and transaction information, balance transfers, lost and stolen credit card reporting, and fraud prevention questions.

General Education

Radio - Tv - Film