Bryan Genetia Email & Phone Number

Markham, On, Ca

Toronto, Ontario, Canada

Pasig, National Capital Region, Philippines

• Improve the entire network infrastructure to enhance the technological needs of the school.• Diagnose, troubleshoot and resolve a range of software, hardware and connectivity issues.• Secured monitoring and backup of CCTV incident.• Collaborate with different manufacturers or vendors to cooperate with RMA's policy.• Joined force with the management team regarding related IT decision making.

Antipolo, Calabarzon, Philippines

• Ensured timely and accurate information was provided to customers in a professional manner.• Responded to inquiries through phone, mail and email contact with customers.• Troubleshot hardware issues and worked with service providers to facilitate repairs.• Researched, documented, and escalated cases to higher levels of support according to procedures.

Saudi Arabia

• Primary duties included the installation, configuration, deployment, troubleshooting, analyzing, maintaining and monitoring client computing communications hardware and peripherals in Windows Domain environment.• Provide technical support via onsite visit, telephone, email and/or remote access to identify and resolve issues with Windows 7 OS, Cisco IP phones, wireless network printers, networking and telecommunications equipment and Hi-speed scanners.• Ordered printer supplies assuring consistency with our supply inventory.• Investigated and resolved end-users concerns and reported unresolved issues to management.• Perform other related duties and assignments as required and as assigned by project manager.