Bryan Genetia Email & Phone Number

Markham, ON, CA

Toronto, Ontario, Canada

Pasig, National Capital Region, Philippines

• Improve the entire network infrastructure to enhance the technological needs of the school.
• Diagnose, troubleshoot and resolve a range of software, hardware and connectivity issues.
• Secured monitoring and backup of CCTV incident.
• Collaborate with different manufacturers or vendors to cooperate with RMA's policy.
• Joined force with the management team regarding related IT decision making.

Antipolo, Calabarzon, Philippines

• Ensured timely and accurate information was provided to customers in a professional manner.
• Responded to inquiries through phone, mail and email contact with customers.
• Troubleshot hardware issues and worked with service providers to facilitate repairs.
• Researched, documented, and escalated cases to higher levels of support according to procedures.

Saudi Arabia

• Primary duties included the installation, configuration, deployment, troubleshooting, analyzing, maintaining and monitoring client computing communications hardware and peripherals in Windows Domain environment.
• Provide technical support via onsite visit, telephone, email and/or remote access to identify and resolve issues with Windows 7 OS, Cisco IP phones, wireless network printers, networking and telecommunications.
• Ordered printer supplies assuring consistency with our supply inventory.
• Investigated and resolved end-users concerns and reported unresolved issues to management.
• Perform other related duties and assignments as required and as assigned by project manager.