Veronica (Ping Tung) Chen Email & Phone Number

Toronto, ON, CA

Toronto, Ontario, Canada

Taipei & Hong Kong

• We help B2C companies build and optimise a fully integrated, high-ROI digital ecosystem. Solutions include Customer relationship management (CRM), Performance Marketing, Search Engine Optimisation (SEO), and Content.
• Managed a portfolio of 20+ SMB and Enterprise accounts, with various industries like e-Commerce, cosmetics, food, consumer goods, and travel, to name a few
• Identified and drove new and existing services growth & expansion needs/opportunities, achieving a 30% growth rate
• Led a team of 4 account managers, oversaw 80+ accounts, and provided strategies and training to excel in renewals and upselling
• Prepared, forecasted, and initiated renewals from the assigned accounts and the portfolios within the team, resulting in a 90% retention rate
• Collaborated with cross-functional teams to ensure the success of products and services

Taipei City, Taiwan

• Ematic Solutions is a Martech Buyer/Agency on a mission to help brands scale their digital growth with the right tech solutions. With core focuses on Email Marketing and CRM, we also expanded the reach to Analytics and.
• Held kickoff meetings, product demos, and training sessions for CRM, Email Marketing, and Cross-Channel Marketing products
• Collaborated with the Technical team, Growth team, and business partners to act as front-line technical support for integration and implementation
• Coordinated resources and managed the requirements/expectations of customers, resulting in a high customer satisfaction rate and 95% of renewal rate
• Conducted monthly or quarterly business reviews through data analytics; and offered strategies to ensure product adaptability
• Evaluated customers' business needs and strategically dug out growth opportunities, resulting in a 20% growth rate

Taipei City, Taiwan

• AirDroid Business is an unconventional Mobile Device Management Software that comes with powerful remote control and device monitoring tools like no other. It allows IT teams to seamlessly provision, manage, and secure.
• Created Customer Success onboarding process, customer surveys, and internal processes from the ground up
• Supported 150+ customers across America & Greater China by providing onboarding, training, and customer support
• Worked with the Marketing team and wrote knowledge base and customer support materials for self-service customers, reduced 30% of tickets inquiries
• Responded 70% of the sales inquiries on CRM & co-worked with the Technical team to troubleshoot support tickets
• Liaised with the Product team, acted as customers’ advocate, and analysed customer feedback for product enhancement

Taipei City, Taiwan

• Appier is a global top 50 A.I. startup by Fortune, a Taiwanese unicorn with 17 offices worldwide, and is listed on the Tokyo Stock Exchange.
• Created more than 50,000 keywords for Taiwan, Hong Kong, and Australia, monitored and improved data coverage and precision rate to over 80%
• Customised persona-related keywords for clients and improved customer retention rate
• Improved communication between Sales and R&D dept. by providing research support, including content evaluation and responding to client’s customised requests
• Assisted in preparing demo site materials for the Sales team to pitch potential customers