Brittany Clark Email & Phone Number

Fort Collins, Colorado, United States

Virginia, United States

Columbus, Georgia, United States

• Identify, analyze, and discuss project goals with multiple stakeholders and manage to consensus for Strategic, KBA, and BAU initiatives
• Assess future impacts to the organization/culture, aptitude for change, and performance through analytical review and proactive thinking
• Define activities to support change and transition initiatives for multi-year projects
• Compile change strategy and present recommendations, risk mitigation strategies, executive roll-ups and readiness assessment updates to senior and executive leadership to assist in go/no-go decisions
• Strategic consultation to ensure change strategies and approaches are in place for digital and organizational transformation efforts to drive faster adoption, attain greater utilization, and ensure ROIs are achieved
• Serve as a liaison between business unit and technical team groups to ensure alignment of tactical actions, decisions, and go-forward Agile Sprint capacities

Columbus, Georgia, United States

• Coach and consult with officers and business change sponsors to develop corporate level change management strategies that help leaders successfully manage transformational change
• Advise sponsors on their role in achieving sustainable performance improvements for the change initiatives
• Conduct initial impact analysis to determine impacted stakeholders, change needs, and saturation level
• Provide corporate oversight and diagnostic reporting on benefit realization, value creation, ROI and the achievement of results and outcomes
• Facilitated Coaching through Change sessions for new leaders, as well as change training to multiple organizations to grow the Aflac’s change capability
• Lead and support community of practice efforts to build change capability in the business

Columbus, Georgia, United States

• Resolve escalated, complex customer calls, emails, appeals, multi-departmental issues, and executive management files
• Demonstrated ability to manage competing priorities
• Able to thrive in a dynamic environment where team process is new or may change quickly, while also helping facilitate that change
• Mentor and coach specialists to help them achieve personal and departmental goals

Columbus, Georgia, United States

• Worked on the Escalation Team resolving escalated customer calls and emails, as well as production teams facilitating achievement of the department turnaround times
• Maintained approval and assisted with complex claims processing
• Assisted in assigned work of others leads and work assigned to the claims unit
• Mentored and coached specialists to help them achieve personal and departmental goals
• Created coaching plans and incentives to continue behavioral coaching for specialists