Kimberly Harding Email & Phone Number

Kannapolis, NC, US

Cary, North Carolina, United States

Maximize your dealership's potential with Willowood Ventures—your expert source for consulting, marketing, and BDC solutions. With 20+ years of experience, we empower your growth beyond the sales grind. Our specialties? Tailored social media sales events, tech tools for seamless operations, and robust reinsurance for peace of mind. Join us at.

Charlotte, North Carolina Area

Auto Dealer BDC Trainer. Specialist in MAKING SALES HAPPEN!

Telco Trainer and Content Creator - create new hire and refresher trainings for call center agents

Travel to many acquired dealerships throughout the country to implement the BDC call centers model. Duties included the Implementation of best practices, hire, and train employees to work in prospective centers, providing follow up training and support to increase the bottom line profit of the dealership. Other duties included meeting with CEO, dealer.

Eau Claire, Wisconsin Area

Hire, Interview, Train and Manage Virtual Call Center Representatives handling automotive sales and service leads to set appointments for dealerships throughout the US and Canada.

Charlotte, North Carolina Area

Administer, organize and facilitate sales, product, and systems training for Business Class Sales employees both instructor- led and virtually. Provide product launch, up-skill and refresher training to existing employees; Prepare lesson plans relevant to training materials; coach to performance, attendance and behavioral challenges in the classroom.

Concord NC

Interview, screen, evaluate, hire, and train employees. Responsibilities include selecting appropriate candidates for available positions, appraise an employee’s productivity and efficiency. Other responsibilities include managing employee relations well as interacting to providing excellent customer service to our clients. Personnel Supervisors meet with.

Provide sales training, support and aggressively promote DIRECTV products and services through AT&T call centers & retail store channels. Duties include formal visits to large call center environments to conduct classroom and individual sales training; motivate associates to offer, qualify and drive service subscription; field questions create a brand.

Mooresville

Manage all call center operations for a 25-seat center, ensuring that overall productivity and objectives were met. I focused on meeting goals, reporting, writing effective scripts, tracking performance and continuously coaching and training my staff.

Interview, hire, train, coach and motivate staff of 10 call center members to sell appointments and consistently effect dealership traffic and monitor sales.

Bs, Mathematics

Bachelors, Mathematics