Maximize your dealership's potential with Willowood Ventures—your expert source for consulting, marketing, and BDC solutions. With 20+ years of experience, we empower your growth beyond the sales grind. Our specialties? Tailored social media sales events, tech tools for seamless operations, and robust reinsurance for peace of mind. Join us at willowoodventures.com for a partnership that drives success. #DriveGrowth #AutoExcellencewww.Willowoodventures.com/bdc

Auto Dealer BDC Trainer. Specialist in MAKING SALES HAPPEN!

Telco Trainer and Content Creator - create new hire and refresher trainings for call center agents

Travel to many acquired dealerships throughout the country to implement the BDC call centers model. Duties included the Implementation of best practices, hire, and train employees to work in prospective centers, providing follow up training and support to increase the bottom line profit of the dealership. Other duties included meeting with CEO, dealer principle, departmental managers at the dealership to continuously gage their roles at the dealer and ensure the call center staff was trained to… Show more Travel to many acquired dealerships throughout the country to implement the BDC call centers model. Duties included the Implementation of best practices, hire, and train employees to work in prospective centers, providing follow up training and support to increase the bottom line profit of the dealership. Other duties included meeting with CEO, dealer principle, departmental managers at the dealership to continuously gage their roles at the dealer and ensure the call center staff was trained to articulate the various descriptions effectively. Show less

Hire, Interview, Train and Manage Virtual Call Center Representatives handling automotive sales and service leads to set appointments for dealerships throughout the US and Canada.

Administer, organize and facilitate sales, product, and systems training for Business Class Sales employees both instructor- led and virtually. Provide product launch, up-skill and refresher training to existing employees; Prepare lesson plans relevant to training materials; coach to performance, attendance and behavioral challenges in the classroom; assist in the development of new programs. Analyze course evaluations in order to judge effectiveness of training sessions and implements… Show more Administer, organize and facilitate sales, product, and systems training for Business Class Sales employees both instructor- led and virtually. Provide product launch, up-skill and refresher training to existing employees; Prepare lesson plans relevant to training materials; coach to performance, attendance and behavioral challenges in the classroom; assist in the development of new programs. Analyze course evaluations in order to judge effectiveness of training sessions and implements suggestions for improvement; Create new training materials and scripts, as well as updating existing materials as needed; Provide clear and concise communication to various levels of the organization. Remain up-to-date on new philosophies, technologies, methods and techniques in the learning and development field. Show less

Interview, screen, evaluate, hire, and train employees. Responsibilities include selecting appropriate candidates for available positions, appraise an employee’s productivity and efficiency. Other responsibilities include managing employee relations well as interacting to providing excellent customer service to our clients. Personnel Supervisors meet with customers to define their staffing needs and make sure all their needs are met.

Provide sales training, support and aggressively promote DIRECTV products and services through AT&T call centers & retail store channels. Duties include formal visits to large call center environments to conduct classroom and individual sales training; motivate associates to offer, qualify and drive service subscription; field questions create a brand presence and to be the overall product expert on all client services, rate promotions and transactional details. In addition, the position plays… Show more Provide sales training, support and aggressively promote DIRECTV products and services through AT&T call centers & retail store channels. Duties include formal visits to large call center environments to conduct classroom and individual sales training; motivate associates to offer, qualify and drive service subscription; field questions create a brand presence and to be the overall product expert on all client services, rate promotions and transactional details. In addition, the position plays a critical role in solving end user customer issues, identifying challenges to sales improvements with a focus on creating recommendations and solutions. It also includes communicating service and promotion updates, driving incentive programs to improve sales and playing a key role in gathering information and best practices and sharing those with management and peers to improve over all team results. The positions measurement of success is directly tied to the service activations from the assigned territory call centers and retail stores. Show less

Manage all call center operations for a 25-seat center, ensuring that overall productivity and objectives were met. I focused on meeting goals, reporting, writing effective scripts, tracking performance and continuously coaching and training my staff.

Interview, hire, train, coach and motivate staff of 10 call center members to sell appointments and consistently effect dealership traffic and monitor sales.