Brian Krug Email & Phone Number

Durham, North Carolina, United States

Durham, North Carolina

Raleigh-Durham, North Carolina Area

Raleigh-Durham, North Carolina Area

Raleigh-Durham, North Carolina Area

Raleigh-Durham, North Carolina Area

Being a Genius at Apple, I was looked upon by internal and external customers as a senior resource for technical support. I exceeded ambitious company benchmarks for customer satisfaction demonstrated through a Net Promoter Score of 100% for the year 2015, more than 30 points above the store average over that period. I excelled at meeting immense customer demand by completing between four to six technical appointments per hour while working with a team to complete 70-80% of all hardware repairs… Show more Being a Genius at Apple, I was looked upon by internal and external customers as a senior resource for technical support. I exceeded ambitious company benchmarks for customer satisfaction demonstrated through a Net Promoter Score of 100% for the year 2015, more than 30 points above the store average over that period. I excelled at meeting immense customer demand by completing between four to six technical appointments per hour while working with a team to complete 70-80% of all hardware repairs in-house. Show less

Durham

As a Guest Trainer, I was selected to one of three spots in the Carolinas market to deliver company training initiatives. Immediately after training, I collaborated with market leadership to create readiness for the release of a new core product. I facilitated market hiring events and directed new-hire training to instill brand standards of customer service and product knowledge. Seeing an opportunity with technician readiness, I developed a new 10 day experiential immersion and oversaw a team… Show more As a Guest Trainer, I was selected to one of three spots in the Carolinas market to deliver company training initiatives. Immediately after training, I collaborated with market leadership to create readiness for the release of a new core product. I facilitated market hiring events and directed new-hire training to instill brand standards of customer service and product knowledge. Seeing an opportunity with technician readiness, I developed a new 10 day experiential immersion and oversaw a team of five who are responsible for implementing the program. To focus on employee development, I collaborated with senior leadership on a new engagement model and lead a team of 15 in peer-to-peer mentoring practices. Show less

Chapel Hill

After working with the company as a student, I was asked to continue my career with Top of the Hill as a manager with a primary focus of bar and beverage. Starting with organizing 3 years of backlogged files, I overhauled inventory practices to reduce overhead by 30% and beverage costs by 6% during a period of 25% revenue growth. Looking for ways to reduce employee absence, I researched and implemented an online scheduling system. Using my most engaging and talented staff as a reference, I… Show more After working with the company as a student, I was asked to continue my career with Top of the Hill as a manager with a primary focus of bar and beverage. Starting with organizing 3 years of backlogged files, I overhauled inventory practices to reduce overhead by 30% and beverage costs by 6% during a period of 25% revenue growth. Looking for ways to reduce employee absence, I researched and implemented an online scheduling system. Using my most engaging and talented staff as a reference, I created training guides balancing customer skills with product knowledge and implemented a employee quarterly review structure to emphasis staff development. To improve customer and employee experience, I worked with vendors to design a complete overhaul of the iconic bar, working with a rigid timeline. Show less