Brian D. Smith Email & Phone Number

Salt Lake County, Utah, United States

FamilySearch inspires people everywhere to connect with their family—across generations.I work in Commercial Keying supporting projects from around the world to capture genealogical records for ingestion into the FamilySearch database which is available for free to the public.

Utah

Better Designed Solutions provides assistance, guidance and support to industries seeking direct selling and operations aid.Better Designed Solutions can provide two distinct services to help your company.1) I provide free consultation for your technology projects and suggest vetted vendors guaranteed to meet your needs. Enterprise or small companies, it doesn’t matter as you are provided knowledgeable and qualified suggestions through me from one of the largest master agencies in the USA. I am not a sales agent. I am a solutions agent so, give it a try. Those who have, have been pleasantly surprised by their large return for such a small investment of time.2) I can provide you and your company with assistance, guidance and support for your Contact Center, direct selling or supply chain needs through innovative solutions. I can arrange a custom process through hourly, daily, weekly or per-project billing to meet the need of each project.

United States

Biz Health focuses on product development, consulting with emphasis on nutraceutical R&D and niche formula development of whole & all-natural foods. Biz Health also focuses on services such as raw material sourcing, DNA testing & supplement support, private & white labeling, label creation and product manufacturing. Biz Health relies on flexible & innovative vendor partnerships which allows you, our clients, a complete custom and solution-oriented project. I assisted in the creation, development and launch of a nationally recognized sports nutrition company. The company is known among athletes throughout numerous sports for its super clean labels, pure and natural ingredients and science-based formulas.For product development quotes and general information, please reach out to me personally and I will connect you to someone for a detailed evaluation of your product and company needs.

Utah

TruIQ Global develops and distributes personal skin care products, jewelry, essential oils and nutritional products.• I provided key leadership and support for employee coaching and training of all areas of the company ensuring best practices were developed and implemented, safeguarding customer service levels, quality standards, and compliance requirements. • I provided support in all areas of operations, marketing, cloud technology and SaaS recommendations, supply chain logistics, international expansion and customer service.• I created strategic marketing efforts to motivate the sales force. I helped create all product branding, naming and packaging design while guiding social media efforts. I designed and assisted in all short/long-term sales and enrollment promotions.• I assisted in the development of over 40 unique products from concept to final product assuring these products would successful flow through all segments of the supply chain.

Sandy, Utah

LifeVantage is a $200 million-dollar leader in Nrf2 science and the maker of Protandim® and True Science personal skin care products.• I directed all contact center services supporting customers throughout North America (Canada, Mexico and US) and internationally within (Hong Kong, Australia, Philippines).• I managed all contact center leadership assuring accountability through proactive coaching and monitoring in order to achieve goals and performance metrics. Drove and developed the high-performance contact center culture. I created and guided performance feedback reviews, policy and procedure SOPs, along with status and progress reporting to senior leadership. • I created strategic proposals to guide the transition of the customer support to outsourced services. I managed the preparation and finalization of the outsourcing site choice, contract negotiation and contact center preparation.

Orem Utah

WakeUpNow provides tools, rewards, education and compensation that empowers individuals to attain financial freedom.• I provided sales support to field leadership & customers helping increase sales over 600% in a short period of time. I managed the customer service effort and provided strategic guidance for future growth.

Oconomowoc Wisconsin

Greenfoot Global is the maker of the flagship product EnviroTabs.• I supported & consulted on all aspects of operations, sales, marketing and customer service. I assisted with strategies and support of international sales expansion.

Provo, Utah Area

InnerLight Worldwide Inc. is a company established in 32 countries selling nutritional products focused on alkalizing. • I was tasked with creating an overall business analysis report for the company president to help set priorities for budget, sales and general operational initiatives.

West Valley City Utah

USANA develops, manufactures and distributes high-quality nutritional and personal care products.• I contributed to USANA’s growth from $56 to $500 million in annual sales by establishing unique customer oriented and performance driven cultures in the areas of multi-site call center operations, sales and international operations. I oversaw 200+ employees, 5-10 direct manager & supervisor level reports. I led teams during a record 6-year quarter over quarter growth period.• I implemented a complete cradle to grave conversion of the new WFM, overseeing creation of numerous high-volume queues managing multiple languages, marketing channels and skill-based routing skillsets to align and improve management of high-volume calls, email and chat. I directed and created all employee attendance policies, scheduling and day to day queue adherence policies. Provided guidance for forecasting, capacity planning and quality call monitoring.• I aided European operations and field development in the UK and Netherlands from 2001 to 2006 as the General Manager while running the customer support department. I led teams to triple revenue and re-invigorate the sales force after a sales downturn to achieve 67% enrollment growth for two years straight followed by a 30% growth the third year. I organized local market support through fireside chat meetings, events, personal visits and key conference calls to help sustain enrollment and sales revenue numbers.• I directed and assisted North American & European logistics, warehouse operations in Canada and third-party fulfillment for Mexico (Estafeta, Purolator, Canadian Post, Royal Mail) with budgets exceeding $13 million. • I converted a manual/legacy shipping and distribution process to an automated line which included box erectors with barcode tracking, pick-to-light, WoW scales, pneumatic roller lines, high speed label applicators and WMS/TMS/dimensional cubing systems for operations supporting up to 60K-80K packages per week.

Pmp Certification, Project Management

Activities and Societies: Member of the Northern Chapter of PMI of UTAHProject Management Professional Certification

Bachelor Of Arts, Spanish, Business

Business Administration And Management, General