Rob Wilson Email & Phone Number

Coraopolis, Pa, Us

Providing Project Management services for Global Managed Services clients. Coordinate workstreams between 3 global teams to provide a follow the sun support model.

Greater Pittsburgh Area

Currently providing Global Managed Services support for multiple Fortune 100 companies, primarily acting as a Project and Onboarding Leader, Application Support Specialist, and Change Coordinator for complex card payment systems. Possess over 20 years of experience working in Stratus/VOS environments.

Mclean, Va

Provided production systems operations and application support of multiple client web environnments on a Windows Server, IIS configured platform. Managed the implementation of web-based application software from coordination with QA, Test, Release, and Configuration Management departments to the scheduling, planning and installation phases. Responsible for initiating system change requests, troubleshooting/resolving complex application issues, and providing 24x7 on-call support for all production environments. Particpated in the tracking and reporting of software installation issues/concerns follow up and root cause analysis, and acted as primpary point of contact for configuring the disaster recovery environments.

Alexandria, Va

Developed multiple real estate projects from ground up to final delivery and resale. Areas included VA, NC, and CA

Reston, Va

Performed systems engineering/project planning activities on the host production system, including planning the installation and maintenance of application software in a Stratus/VOS environment. Provided production operations support during a time of intensive growth. Acted to assist in the improvement of system performance by balancing applications across various resources. Recognized for contributing to increase system capacity at a critical time in the business development.

Rockville, Md

Acted as the data center/operations manager ensuring the availability of various platforms for a multi-million dollar media company. Responsibilities included capacity planning and environmental systems maintenance of the raised floor environment, and disaster recovery planning. Performed system administration duties on a Stratus/VOS, Sun Solaris, and DEC/VAX platforms, and provided application support for various online services applications. Instrumental in creating the first company-wide help desk support service team. Obtained hardware qualification enabling self-maintenance contracts for the Stratus platform.