Natalie Becker Email & Phone Number

Greater Milwaukee

This program is a free learning and development course designed to prepare participants for career advancement at Johnson Controls. It consists of 2-3 hour sessions twice a month for a six month period. Participants hear from leaders across the organization on topics including mentorship, project management, effective presentations and leading change. IMPACT participants close out the program with a group project, which will be presented at the graduation ceremony to leaders in the company.

Greater Milwaukee Area

- Manage inbound calls from national account and after hour customers calling for branch related services. - Accurately document reported service request information and establish appropriate action plan for line of business, time of day and priority for all requests. - Work with department and field personnel to ensure timely schedule and completion on all open service requests.- Maintain branch request to ensure service toll free lines are direct to the correct people to maintain a high level of customer service.

Dubuque, Iowa Area

- Correspond with clients to discuss their status in the Tax Credit Program (WOTC).- Launch with all new clients to explain the process and walk through step-by-step what is expected and confirm/update contact names. - Daily use of client account programs: ACT!, Salesforce, HK Tax Credit Program, Salesforce, & iChannel.- Analyze reports and data to ensure clients and internal mangers have accurate information when making decisions- Designed workflows and enhancements to simplify internal and external processes- Created business requirements for developers on projects to improve customer facing web interfaces- Designed test plans and scripts, and coordinated and conducted project testing efforts- Collaborate with IT to ensure the use of best practices- Developed training materials and conducted internal and external end user training as part of project change management efforts- Work toward continuous quality improvement, while providing excellent customer service.

Mequon, Wi

-Accurately balanced, provided loans, and recorded the tills’ amounts throughout the store-Coordinated and maintained non-monetary reports and records on staffing, break schedules, and items per minute (IPM) of front end employees; compiled reports both accurately and timely as part of each shift-Resolve customer complaints; Answer customers' questions, and provide information on procedures or policiesBakerJune 2014 – January 2015-Prepare, proof, bake, and fry products for the upcoming day-Trained 1-2 new employees on proper product preparation, presentation, and cleanliness standardsVero Café/Deli ClerkSeptember 2013 – March 2014-Produce and package sandwiches to the standards of Periscope, along with maintaining a fully stocked case -Provide customers the opportunity to try gelato and many of Vero’s specialty drinks to draw in additional sales -Assist hot and cold deli when additional customer service is neededCashierMarch 2013 – May 2014-Answer customers' questions, and provide information on procedures or policies on coupons and double coupons -Handled quickly and accurately cash, credit, and debit transactions to ensure positive experience

Platteville, Wi

-Took weekly inventory of food, drinks, and utensils in the concession stand during sport’s seasons-Coordinated the production food and clean up for the concession stand during collegiate and local events-Directed guests through our athletic facilities by answering questions and providing information on events-Monitored, sold, and took tickets at the entrances of sporting events for a venue exceeding 10,000 fans

Germantown, Wi

-Developed and implemented an overstock program, which reduced the amount of expired products still in overstock-Conducted a department meeting that taught how to use the new box cutter and product knowledge-Reported weekly to the Human Resource Manager and the General Manager to ensure goals where met-Wrote weekly reports on how to handle situations that regularly occur at Menards for store’s management-Supervised staffing and inventory of the Pet and Grocery section of the store

Brown Deer, Wi

-Prioritized each task assigned for the day; organized my workspace and the space surrounding it for efficiency -Maintain daily a clean, sanitary, comfortable and tidy environment for all guests

Brown Deer, Wi

-Accountable for opening and closing the store by cleaning deli cases, dishes, and saving or discarding products -Trained 1-2 new employees every year on opening and closing procedures such as clean-up and food prep

Bachelor Of Science (B.S.) In Business Administration; Emphasis In Applied Management, Minors: International Studies And Public Relations

High School