I work with Public Affairs and end users to configure departmental websites in the WCMS (OmniUpdate) and WordPress. I also conduct end-user training and support for existing StudioWeb, WCMS and WordPress customers.---------------------------------------------------------------------------------------------------------------------------------------------Client Support and Training---------------------------------------------------------------------------------------------------------------------------------------------Assist content owners in site development and maintenance.Document Web content solution features.Edit client training manuals and other communication materials.Communicate with clients via established protocols.Provide quality customer service and problem ticket resolution.------------------------------------------------------------------------------------------------------------------------------------------Site Administration/System Technical Support------------------------------------------------------------------------------------------------------------------------------------------Develop and maintain expertise on functionality of all web content solutions.Provide site administration support for all web content solutions.Assist in developing templates, content editors, and forms.Assist in web site implementations, including the migration of existing web sites from one solution to another.Communicate system change events with Central IT and Departmental IT support.

Create accounts in Microsoft Active Directory. Assign/change passwords and create network drives. Manage Accounts in Office 365 Admin Center. Maintain organizational units, distribution lists, and contacts. Monitor mailbox usage. Knowledge in Microsoft Exchange – 2013. Transfer mailboxes to cloud (Office 365). Work in Exchange Console. Working with various 3D printers . Assembled Cube, DaVinci, and MakerBot machines. Experience in Google SketchUp. Insight into Sharepoint 2013. Transfer documents from old site to new site, and maintain team site. Assist in preparing end user documentation and work flow documents.While working at the LSU AgCenter, I was given the task to redesign one of the AgCenter's websites, the AgSummary Report. You can find a link to the AgSummary below:

Kitchen coordination and food preparation specialist. Experienced on all shifts, opening and closing duties regularly assigned; front counter service and cashier. Responsible for training colleagues in both primary and secondary duties.

Cashier at largest grocery chain store in Louisiana. Dependable employee rotated through several positions including front line registers and in-store Quizno’s franchise. Chosen to train new employees in the company on the register and tasks performed. Responsible Vendor’s Permit. Certified under company and State of Louisiana requirements.