Requirements gathering, functional and data analysis, and system design and configuration. Create and interpret technical data requirements. Analyze and develop mapping translations, rules, and conversion requirements. Develop XML configuration files for data loads. Maintain system documentation for internal and external use. Identify and escalate defects in technical work and implementation plans.

Develop, Test, and Maintain programs for multiple clients on the BOSS (Benefit Outsourcing Solutions System) application. Modifying programs according to client specific needs. Program and Support data feed exchanges, reports, confirm and enrollment forms. Technical analysis, Development and Testing of custom end-user programs. Estimate development hours for new projects. Review and advised on client specific system changes.

Assigned and tracked work of Application Developers, having weekly status meetings with Developers as well Business Units to ensure deadlines were met for both internal and external clients. Supervision of 15 Application Developers. Writing performance appraisals, managing workload and vacation/personal days.Estimate development hours for new projects. Worked with Client Service Business Unit to determine priority of workload.

Develop, Test, and Maintain IVR programs for multiple clients. Monitoring queues to ensure appropriate amount or lines were available for IVR applications during high volume. Developed and Maintained IVR applications on three IVR platforms, Show-N-Tel, CCS Firstline, and Infobot. Evaluated new Platforms for conversion off existing platform. Converted both CCS Firstline and Infobot applications to Show-N-Tel platform. Developed code for new platform reports. Review and advised on Voice Script for Client Applications. Monitor and maintain Queues for IVR ports. Provide On Call Support for IVR issues. Troubleshoot existing applications and/or platforms. Estimate development hours for new projects.

Managed System Request from Flexible Benefits Department to IT Department, tracking each System Request and ensuring proper testing and sign off of the request. Consulted on Implementation of Flexible Benefit Clients. Trained new and existing Flexible Benefits Implementation Staff on both the Power Plus System and Report Writer as well as Implementation procedures. Developed training manuals on Implementation procedures and project management.

Project management and Supervision of Flexible Benefit Implementation Technicians. Writing performance appraisals, managing workload and vacation requests. In charge of converting 20 Clients from the Tesseract System to the Power Plus System. Creating and maintaining time lines for Client Implementation and conversions. Project Management over all Client Flexible Benefit Open Enrollments. Attending Client meetings to advise on Open Enrollment and Ongoing procedures, Section 125 Rules and Regulations, Timelines, Forms, New Hire processing, Life Style Change processing, and IVR. Developed Eligibility, Billing and Payroll Reports for Power Plus System using Report Writer. Attended Annual User Conference for P&W Power Plus System to research new technology, and to discuss any issues concerning the system.

Set up client specific information, plan design, rates, etc on the Tesseract system for Flexible Benefits and wrote specifications for IT Department for system modifications. Project management for Benefits Administration for multiple clients. Including writing system request specifications, voice scripts for IVR applications, testing of Forms, Reports and IVR applications. Developed Open Enrollment and New Hire Enrollment Forms on Power Plus System. Wrote System Requests (specifications) for Reports and Forms for both Tesseract System and Power Plus System. Mocked up Enrollment Forms for new Clients. Wrote Voice Scripts for IVR applications. Tested Forms, Reports, and System Requests and IVR applications

Entered Cobra enrollments for multiple clients. Set up plan design on Tesseract system for both Active and Cobra Administration. Entering rates and eligibility for Cobra Billing and Carrier Reports.