Becky S. Email & Phone Number

• Identify and participate in volunteer opportunities, planning events and increasing engagement rate on intranet through storytelling and education.

Employee Experience - Operations • Rollout new company intranet (Current) to over 15K employees amassing over 1M views over 6 months• Develop and execute internal communications strategy for construction operations organization using focus groups and other tactics resulting in most engaged organization in the business• Create internal and executive communications, including presentations, announcements, newsletters and blog posts to be delivered across media channels• Develop crisis communications plans and deliver timely updates and instructions to employees during challenging situations•Establish KPIs and benchmarks, set goals and measure success of internal communication initiatives and present ideas to Board of Directors

• Manage between 150 - 200 solar projects scopes and timelines in collaboration with project teams• Set and achieve customer expectations by understanding customer needs and requests• Work with customers to schedule appointments and obtain inputs such as documents or signatures on application forms• Deliver pipeline performance and cycle time insights to the Customer Success Manager • Communicate project status updates to internal team members via weekly calls, emails, and in-person meetings• Deescalate project risks and minimize delays• Problem solve project challenges and escalations to improve customer experience and success• Discuss customer feedback and solicit customer satisfaction feedback for both installation and new customer surveys

• Responsible for all event marketing and operations resulting in 13% increase in solar sale leads• Maintain highest customer satisfaction score in local region in Q1 at 98%• Effectively communicate Tesla policies and product knowledge to achieve customer success• Generate over $1M in sales over first six months• Develop a healthy sales pipeline by qualifying sales leads and conducting informational test drives to improve customer education• Build continuous relationship with post-order clients through delivery support• Contribute to individual and team sales goals• Educate public and new owners through vehicle orientations tailored to personal needs• Provide exceptional experience for service clients to maintain brand loyalty

New York, New York

• Monitor and report weekly press and email analytics for 200+ products during the holiday season • Build relationships with press and influencers during events • Plan and execute SS'20 annual press preview for over 100 editors and writers while maintaining budget• Work cross-functionally across marketing, digital and product development team to gain holistic view of the business• Use Excel Sheets to track and report email analytics to over 300K subscribers • Attend industry trade shows to buy products for FW'20 • Build Holiday Recap reports for all-staff meeting using Google Analytics• Use data storytelling to build detailed presentations for targeted audience• Support Site Merchandiser to maximize e-commerce sales and traffic using Salesforce• Test new product while keeping track of inventory for personal accessories and home departments• Main liaison for 3 associates at external PR agency• Provide creative direction and marketing support for global retail brand

Tampa/St. Petersburg, Florida Area

-Research industry news to be knowledgeable and develop marketing strategies competing with other prestigious museums - Act as a liaison to local organizations and businesses to increase visitors & membership in preparation for upcoming international exhibition - Host engaging press tour to land over 100 media spots in top-tier outlets - Research & volunteer in educational programming to expand Museum's community involvement to over 20 summer camps -Assist & contribute development plan to support multi-million dollar expansion

Tampa/St. Petersburg, Florida Area

Master Of Arts - Ma, Mass Communication

Concentration: Public Relations

Bachelor Of Science - Bs, Integrated Advertising And Public Relations

Minor in History 2018 - President of Her Campus USF 2018 - Zimmerman School of Advertising & Mass Communication Scholarship Recipient 2019.

Creative Advertising & Culture

USF in Florence - Summer 2018 - Beginning Italian I - Art, Food, Fashion & Wine: Creative Advertising of Italian Destinations