Updated all Provider Relations activites by the published deadline.Updated the Provider Service visit plan and forward to the appropriate manager following the published deadline.Kept outlook calendars updated on a daily basis, including the necessary service visit information one week prior to the time of the visit.Communitcated at least 4 relevant and useful competitive intelligence items gathered in the field. Participated as needed/requested on departmental projects and initiatives. Serviced hospital and hospital-owned physician groups. Respond quickly to all management requests and provider inquiries within the assigned time period allowed.Respond to inquiries from other business areas to assist in provider outreach requests within stated or expected timeline.Completed the required BCBSA continuing education classes and compliance training by the published deadlines.Identified areas of improvement and accompany another PRC on a field service visit.Actively support implementation by adopting and demonstrating behaviors defined by the team leader/team that help achieve goals, which includes drafting and submitting provider communications and conducting training sessions for Provider Relations staff. Act as a project change agent to support implementation with targets and sponsors.